Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
HVAC Tuneup
Nicholas did a wonderful job and explained to me what I needed to know. He was very pleasant
Sandra S,
Vernon Hills, ILDryer repair
Very prompt and knowledgeable. Dallas was kind and professional.
George V,
Glenview, ILWasher maintenance
Roy was professional and courteous. Explained a lot and was prompt!
Mary R,
Kingsville, TXVery efficient
We were kept well informed of when to expect the technician and he performed the preventative check in a timely manner.
Rose S,
Evansville, INWilliam service our range and he did a thorough job.
Great thorough service. Very professional, polite, and knowledgeable of what he's doing thank you William for your service
Roscoe H,
Grimesland, NCTOO MANY CANCELLATIONS!!
I had a scheduled appointment canceled 10 minutes after the close of the 1pm-5pm window closed. The appointment was rescheduled and canceled twice more after arranging my days around the so-called arrival windows. I get numerous emails and text messages reminding me of my appointments, announcing an ETA which changes every 40 minutes or so, or the tracking system indicating the technician is 3 stops away, only to receive a text message AFTER the close of the scheduled arrival window cancelling and rescheduling my appointment. My time is valuable but Sears apparently doesn't agree. This is AWFUL customer service. I'm fortunate my service was for preventive maintenance and not for a repair. When I called to schedule the preventive maintenance service, the representative offered a preventive maintenance contract that would cover all 5 of my appliances. Why in the world would I be interested in that after the experience I have with the coverage of one appliance. That would be my past experience times FIVE!!!
Donna S,
Philadelphia, PAMicrowave
Tom, the technician was very knowledgeable and thorough servicing the Microwave.
Lorrie W,
Lees Summit, MOExcellent service
He was communicative and helpful and provided a great Sears experience
Aggie F,
San Francisco, CADishwasher
Tom, the technician was very knowledgeable and thorough servicing my dishwasher.
Lorrie W,
Lees Summit, MORange
Tom, the technician was very knowledgeable and thorough servicing the range.
Lorrie W,
Lees Summit, MO