Washer repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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29501–29510 of 29930 Reviews
  1. Overall rating

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    June 23, 2015
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  2. 4 Service "repair" visits == No economical to fix.

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    Washer purchased in 2001, serviced continually by Sears, was making noise and leaking, reported that leak was most notable with large load. V1 - replaced a gear case and ordered a shaft that supports the agitator. V2 - still leaking, installed the shaft, tested OK, 2 days later it was leaking again so we scheduled a service call. V3 - diagnosed leaking hose, not on truck, tech said they would order a hose assembly to replace the leaking and similar hoses. Part delivered was the single hose. V4 - Technician installed new hose, checked others, tested and said OK. I asked if test was empty load or large load. He said small. I provided a throw rug and towels to make a full/large load. Wash started and leaked, moved to spin/drain cycle oil and water gushed to the floor. Tech cleaned up and went to his truck to call in. Came back in 30 minutes to tell me that Washer was now (3 weeks later and 4 visits) deemed "Not Economical to Repair" and that replacement assistance would call me within 2 days. Got call back on Friday, went to local Sears and bought new Washer (paid for by Maintenance agreement terms) and Dryer. Delivery could not be scheduled until Monday. Now 4 weeks after first problem report we have laundry capability again, TO LONG. We question the advisability of multiple repairs for major parts on a 14 year old Washer. We also question the use of a light short load to test a repair.
    OAK PARK, CA
    June 23, 2015
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  3. Great service

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    The technician was courteous and very knowledgeable.
    BRAZIL, IN
    June 23, 2015
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  4. Overall rating

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    June 23, 2015
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  5. Great Service on Maytag Wasing Machine

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    very quick to schedule , order and receive parts, and finish.
    PORTLAND, OR
    June 23, 2015
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  6. Great Service!

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    The service man was very nice and noticed the parts that showed up at our home was not what he needed to fix our washer. He checked his truck and found he had the correct part and fixed our washer.
    TOMS RIVER, NJ
    June 23, 2015
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  7. Washer review

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    This was set up by the person I called to due the annual check up on my TVs.
    CHAMPLIN, MN
    June 23, 2015
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  8. Great, fast service

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    Good communication, parts all on hand, great workmanship and know-how.
    MONTECITO, CA
    June 23, 2015
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  9. Washer working fine

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    Just wish they were here sooner, had to wait a week for the tech.
    CLAYTON, DE
    June 23, 2015
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  10. Great Job!

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    The entire process could not have been any eaiser. Schedule online, get updates and confirmation via text messages, and a phone call 15 minutes before arrival - WOW. Not to mention the repair was flawless and fast. Thank you so much for making this repair so easy!
    LATHRUP VILLAGE, MI
    June 23, 2015
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