Washer repair reviews

Excellent response and service

I am pleased

I would ask Steven back for future repairs for the reasons sited above.

Service technician, Ben, did excellent work and explained what he was doing! He was very personable and a great representative for Sears! Thank you!

I am happy with their service

washer now getting load balance error on small load, never happened before this service tech touched the washer; I had to google how to fix this; also he left it with some water so i had to run a cycle to empty water out - tech was not too bright

While the tech was very nice, customer service sucked. I needed the tech to come back and put something back on my washing machine, i was on hold for over an hour, twice. When i did get someone they were extremely rude. I spoke briefly to a couple of people because they kept transferring me. They were all very rude. One guy actually argued with me. My washer was repaired on Friday, it is now 4 days that i can not use it because they insisted I had to make another appointment. I paid over $300 for this service, the part was $65.00 the rest was labor. I will rate communication from the tech as good, it is not a rating for the service area. As i said, the tech was nice, so make sure you schedule on line and that they totally complete the job by putting everything back together before they leave so you never have to call their very rude customer service line.

They fixed my washer promptly

I had my dryer repaired and the technician was able to handle quickly.

Sears serviced my washer in April, fixed the problem I called them for but created another one. This was the followup call. Dana diagnosed the problem and fixed it. The service call was scheduled between 8 and 5 (a rather ridiculously long window. The first contact I received was a call at 2 to say expect him between 3:30 and 5:30. he actually arrived at 6.