Washer repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 29509 Reviews
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very knowledgable and polite repairmsn!
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Ambrosio was very helpful and went above and beyond in my maintenance and repair of my washer and dryer. He's very courteous.
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The washing machine is working perfect, keep the good job on efficiency and being nice with the customers
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Professional courteous and knowledgeable. They will be my first call in the future .Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Took a LONG time to replace my washer, WAY too much time?We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Used the appliances and they workHi Teri, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I had them come out twice spent $300 and my washer is still not workingWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Parts could not be found. Communication is TERRIBLE. I spent hours on the phone waiting to speak with someone & then they referred me someplace else & again I waited 1.5 hours.Hi Leslie, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to inform you that replacement was already approved for your Washer by our Protection Agreement team. Please contact our Protection Agreement team @ 800-927-7836.
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it was a bit expensive, $500 + for 2hrs labor and $150 worth of partsLARRY A, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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It seems the part that would truly fix our washer is not available even to repair personnel, but our service person freed up a stiff cam and the machine is agitating again. So we have the valuable information that the machine is working on borrowed time, and we're keeping our eyes out for a new washer. He was knowledgeable, friendly and did what he could to assess and attempt to fix the problem.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.