Washer Repair Reviews

He did a great job machine works very good would recommend him he is very knowledgeable about the machine.

Great Customer Service, Service Tech was excellent in every way. Thanks much.

Technician on time very efficient and professional

Machine not working right after tech left. Called tech and he said he would return between 3 or 4pm. Never showed up or called to say he was not going to make it.

The repair person was professional and checked all my appliances.

We have appreciated Sears service on many appliances. However, speed to solution and communication are POOR each and every time. We waited four weeks for a resolution on our washer. Your service was NOT PROACTIVE AT ALL in contacting us to let us know parts were back ordered. Every time I called - 7-8 over the course, I was promised a call back. Your customer support is not good at communication (language barrier) and that made it more frustrating. It is very expensive to manage a family of 4 athletic people with no washer and your customer service people couldn't care less!! The ONLY bright spot was the last gal I spoke to - she understood my issues and was helpful but she also was obviously stationed we ended up with a new washer because two parts we back ordered with no estimated recovery!!!

I have the master plan a month and half without a washer. 5 appointments I had to use my saved vacation for 1 no show. Hung up on by representatives. Still have three parts sitting in my garage that I have been trying to have picked up with no response. I’ve been a Sears customer for 28 years this was the worst.

Jose did an excellent job he was very professional. I would like to see a shorter wait period. My appointment was from 1 - 5 pm and he showed up at 5 pm. A two hour wait period is more reasonable.

We had the door replaced on our Kenmore Elite Washer. Then less than a week later we had an error code issue. A repairman came out to look at it and said nothin was wrong and left. Then we have the issue again! Called for service and was told we had to wait 4 days to get someone out? No weekend service?? After spending over $15,000 with Sears this is Customer Service? Get it figured out Sears!

I was very pleased with their service. They took time to remove the covers on my appliances and remove dog hair and lint that my regular vacuuming could not get to.