Washer repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 30241 Reviews
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found problem quickly and was fixed on same visit.
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Very nice service worker!
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I gave Sears the information on the washer model that needed repair. The repair man came and said they can’t fix that specific model. He said the parts aren’t available and my only option was to get a new washer. Then he wanted to charge me the fee for coming out. Very upsetting.
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The dryer, after a full cycle, still left some things dampHello Ruth, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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We are more than grateful for Richard's amazing service.Hello Seiichi, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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It functioned well when I used it
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Several visits and problem still not fixed. Last visit didn't arrive on time and only arrived after I called. It became last appointment of the day so I waited all day.
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TrustworthyThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The Repair did NOT work! The technician stated that we had been pushing the buttons too hard, and he did not need to replace any parts. Therfore, afterwards we only touch-contacted the buttons. However, after my wife washed the first load, my daughter-in-law attempted to wash a second load, and the Washer did not work and instead, immediately put out an error message. We followed the directions in the manual, but the Washer wou8ld not power up. I phoned Sears Appliance service, but they could not schedule a technician to perform further repairs on the machine for two days (scheduled for Tuesday the 27th).
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I had to pay a diagnostic rate plus tax for the service technician to tell me he couldn’t fix it because he didn’t have the parts, the parts were on back order and he didn’t know when they would get them in