Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
166.6K
Average Rating
4.7/5
Home Owner Aldean,
Jerry attempted to repair A/c System at 110 Degrandis on 4-OCT-2023. He installed the part that was purchase to resolve the sytem no shutting off. However after he installed the part the system started tripping the breaker switch and would not turn on. In addition, he did not leave his contact information so we could not call him to let him know it was not operating as expected, since he had just left.
Aldean D,
Milledgeville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696541528213
ice makernot working
technician arrives... put "gas" in freeze system and left. ice make still NOT working. Had to call for another service appointment
Janet R,
Staten Island, NYCustomer service response - Dear Janet thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541493650
AC maintenance
I had originally made an appointment, I asked the person on the phone to please be sure, and have them send to people to pull out this air conditioner. when the service technician first came, he informed me " we don't do that anymore. It's incumbent upon the customer to give us access to the unit." I informed him of my original request. I then offered to have my neighbors pull it out for him. He made a couple phone calls and said I have to bring in an air conditioning specialist. I'm not a AC guy I'm really a refrigerator guy. One week later, two technicians showed up. They pulled out the one in conditioner, but made quite a mess in doing so. They left black marks on my wall from their hands. The Kenmore air conditioner still makes a lot of noise. So I'm not too happy with the service I received.
Steven H,
Orlando, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696541438506
dryer was not drying and lint all over the inside of the dry
Despite what looked like the dryer should have been ok after the tech was finished-- IT WASN'T -- we ran a load foe about 1 1/2 hours and there was lint all aver the inside of the dryer and the clothes were not drying same as before the tech came -- THERE WAS SOME HEAT INSIDE THE DRYER BUT THE CLOTHES WERE STILL WET AND LOT'S OF LINT--- I need someone to come out AGAIN and see what else could be wrong -- all of this despite the tech basically taking the dryer apart-- he did try hard
Robert S,
Mundelein, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696541423618
Poor customer service
After having waited over a month to get my air conditioner fixed, the technician shows up to my home. He did not call 30 minutes prior as I'd requested so that I would be home when he arrived. He told me that I was his first stop at 1030 am (my service window was 0800-1700), and that he doesn't call ahead for his first stop. I informed him that I could be there in 25 minutes. He told me that he couldn't wait that long...15 minutes was all he could wait. I asked did he have the part and he said yes. I told him that my unit needed to be fixed today. He'd already stood me on the 25th of September...didn't show nor call. I had to make several phone calls to Sears Home Services which resulted in hours wasted because they had no knowledge as to what was going on with my service appointment. After a week of calls, I found the number for the Sears Home Warranty corporate office , and only then did this matter get escalated and an appointment was set for two days later. I explain this to the technician, again, he emphasized that he could only wait 15 minutes or put in a call to reschedule. I told him I'd call him back. I was able to have someone get there to give him access to the unit. It was fixed and seems to be working fine. This is the reason for two stars. He was very insensitive and inconsiderate, and didn't even provide an explanation as to why he didn't show up on Sep 25th.
Ericka H,
Byron, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696541407227
Refrigerator repair
Fridge did not dispense water nor ice and made wining noise. We still have no water dispensed nor ice and the wining noise is reduced but not totally gone. I will need to follow up the on this repair.
George Romanos,
Peoria, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696541365753
Pedro was fine
Pedro was fine and tried to be courteous. He didn't, however, actually perform a diagnostic because the fridge hadn't been plugged in for 24 hours, which I wasn't told to do. I was charged for the visit and for a "diagnostic" done from a different technician.
HT,
Sahuarita, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541980756
Refrigerator
Not a good repairman
Melinda C,
Villa Rica, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696460289219
Skills
Was not effective in his assessment or implementation efforts. Lacked familiarity with parts
Patricia H,
Lake Charles, LACustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1696455547531
Repair
He was rude machine works he didn't even tell us when he was done I had to approach him outside in his van
Daniel W,
Demotte, INCustomer service response - Dear Daniel thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455265107