Repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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  1. never received a bill

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    we payed for two lights and only one light went in and still owed 8.57 to close out the bill .could we please get copy two different service men showed up 1 to look at the fridge and 1 to install the light
    FRESNO, CA
    January 23, 2021
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  2. Great service

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    Good work and polite.
    WACO, TX
    January 23, 2021
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    HI PEGGY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    cs offline on January 23, 2021
  3. Prompt service

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    I called other repair services before I found out about Sears. There was a week wait. Called Sears and got same day service.
    WINSTON SALEM, NC
    January 23, 2021
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  4. Workers are horrible

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    No one came out. There was no appointment made. I want a certified Sears Veteran who knows what a refrigerator/Freezer function is.
    CHICAGO, IL
    January 22, 2021
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    HI RANDI ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist as per records we see tat service is on 2/2/2021 we request you to please wait for service so that tech will check and fix it for you.
    cs offline on January 23, 2021
  5. Great Service

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    We were having issues with our refrigerator, called to make an appointment, the technician was at our house the next day and fixed the problem quickly. Very Happy.
    MANALAPAN, NJ
    January 22, 2021
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  6. still not resolved-will try to get burner replaced

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    Have trouble with oven light-not resolved ]Large burner on right front does not heat evenly-could not fine anything wrong
    WINDBER, PA
    January 22, 2021
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    HI CATHERINE ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist as per records we request you to please contact repair solutions team at 1-800-665-2127 to set up the appointment to fix the issue.
    cs offline on January 23, 2021
  7. Worth Waiting For

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    It took a good while for my new refrigerator door to arrive, and then another extended time for the repairman, who was located 100 miles away and very busy, to arrive. But it was certainly worth it as he did an excellent job.
    COQUILLE, OR
    January 22, 2021
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  8. Excellent home service!

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    I had Sears home service out a few days ago and our oven is working again!!!!!!! Thank you, Sears!!!!!!!!!!!!!!
    WEST MEMPHIS, AR
    January 22, 2021
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    Hi Billy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on January 23, 2021
  9. Terrible service. No follow up

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    I paid $99 for warranty service on my water heater and was told it needed replacing under the 12 year limited warranty. Now I am getting the run around waiting for someone to decide the outcome to decide whether i am entitled to a replacement. I am still within the 12 year warranty and i need a replacement. Seems like you are waiting for me to give up waiting so that i just buy a new one. Well if i do, it will not be from sears. This is why sears is losing business.
    MORAGA, CA
    January 22, 2021
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    Hi Michael, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that your item was submitted for replacement. We request you to please allow us some time to get back to you on the same.
    CS Offline on January 22, 2021
  10. Great Service

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    The gentleman named William did excellent job, and was very knowledgeable. The dryer now sounds and operates as good as new
    CHANDLER, AZ
    January 22, 2021
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