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REPAIR REVIEWS

All reviews are from verified customers of Sears Home Services

Average Rating: 4.3/5 (140,902 reviews)

Showing 31 - 40 of 140,904 reviews

very good service
June 20, 2022
Overall rating -

Glad I called when I did--service appt on same day vs having to wait several days or a week--p---the phone call process to make an appt could be significantly improved---too many phine #'s to have to call to get to the right dept to make a service/repair appt---this prcess needs much attention.

JEROLINE C, UNIVERSITY PK, IL

Customer service response - Dear Jeroline, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

Sears Home Services on June 20, 2022

He Fixed what he came to fix
June 20, 2022
Overall rating -

The only thing I would change is that the delivery time is from 8-5

CHRISITINE P, LE ROY, NY

Customer service response - Dear Christine, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!

Sears Home Services on June 20, 2022

Professional Service
June 20, 2022
Overall rating -

The repair person was able to review the issue and dryer and determine what the issue was quickly. He left the house to get supplies at Triangle and returned. The work was done quickly, efficiently and so far, correctly. He was very professional in how he did the work, and what he did.

Gina F, PLEASANT PR, WI

Customer service response - Dear Gina, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on June 20, 2022

Very detailed
June 20, 2022
Overall rating -

The technician checked the code explained what that meant but instad of replacing and charging us for it he cleaning the dishwasher. When he was doen the code was off. He ran the washer through its paces and cocluded poor water fitration had cuasesd the error code. We did not have to replace the heating element.

ELAINE M, WARWICK, RI

Customer service response - Dear Elaine, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

Sears Home Services on June 20, 2022

Very good service
June 20, 2022
Overall rating -

The tech explained everything and fixed the problem quickly.

CLIFFORD K, NORTHRIDGE, CA

Customer service response - Dear Clifford, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.

Sears Home Services on June 20, 2022

Awesome Service
June 20, 2022
Overall rating -

We had Sears come out and inspect our washer and dryer. They showed up at the time they said they would and looked at every part of our washer and dryer. The technicians were very informative and solved our problem with the dryer.

RANDY H, ESCONDIDO, CA

Customer service response - Dear Randy, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

Sears Home Services on June 20, 2022

used appliance immediately after service. No problem
June 20, 2022
Overall rating -

Very satisfied

MERLE H, CENTER, TX

Customer service response - Dear Merle, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

Sears Home Services on June 20, 2022

Fast service.
June 20, 2022
Overall rating -

We used sears to repair our refrigerator. They came out and knew what it was. After part was ordered, they came and replaced the part. It runs like new again.

JUDITH K, MESQUITE, TX

Customer service response - Dear Judith, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!

Sears Home Services on June 20, 2022

Knowledgeable Service
June 20, 2022
Overall rating -

They identified and corrected the problem with the dryer and identified the root cause of the issue. More work is needed to resolve this issue but we have a direction.

DORIS N, GLENDALE, AZ

Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!

Sears Home Service on June 20, 2022

Great service
June 20, 2022
Overall rating -

Overall I would say the technician was excellent

LYNN S, CENTER CONWAY, NH

Customer service response - We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

Sears Home Service on June 20, 2022

Average Rating: 4.3/5 (140902 reviews)

Showing 31 - 40 of 140,904 reviews

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