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REPAIR REVIEWS

All reviews are from verified customers of Sears Home Services

Average Rating: 4.3/5 (140,973 reviews)

Showing 140441 - 140450 of 140,971 reviews

Worst service ever
August 25, 2015
Overall rating -

Took over a3 weeks get my 6 month old fridge fixed

KEITH gilbert, WOODBINE, MD

August 25, 2015
Overall rating -

RBW1

Washer repair not done
August 25, 2015
Overall rating -

The serviceman did not run the washer through a full cycle and called it repaired. After he left, I put a load in and it did more than prior to his arrival but it did not complete the cycle. When I called in they could not help me as he had not closed the ticket. I called the next day and they could not have someone out for 10 days.

Latown, WOODLAND, CA

The new Refrig.
August 25, 2015
Overall rating -

After 4 services calls the ice machine still doesn't work. The 1st and 3rd service man was the same guy. On the first service never opened the back of the refeg. The 2nd time he was out he did and ordered parts. the 4th guy replaced the parts but that was not the issue and still 4 cubes every 6 hours.....It is a Kenmore that LG makes. Not impressed or happy.

HOWARD W, PHOENIX, AZ

Great service.
August 25, 2015
Overall rating -

This was a first time service since purchased item, every thing ok after service.

Yas Komorita, RCH PALOS VRD, CA

The service man was fine
August 25, 2015
Overall rating -

I had to wait 1 month for emergency service! I had no freezer for one month in a 2 year old Sears french door refrigerator. I will never buy another Sears product!

JIM Miller, PALM COAST, FL

terrible service
August 25, 2015
Overall rating -

I bought a washer and dryer set in April of this year and the first week of July the belt on the dryer broke. We paid almost$3000 for the set including the 5 year extended warranty. It took almost three weeks to get a repair manto show up and he didn't have the parts to fix it. He ordered the part but didn't come back out for another couple of weeks. When he got here he realized he had ordered the wrong part. So he reordered the belt and another week and a half later came out to fix it. I think it was ridiculous that I had to go without my dryer for over 7 weeks after I paid that much for it only 3 months before and bought the warranty. I wasn't offered a replacement while mine was broken and I thought that was part of the warranty. I will probably never buy an appliance from Sears again. I spent a lot of money in that 7 weeks taking clothes to a laundry mat. I am very dissatisfied.

ANGELA J, DE GRAFF, OH

Terrible service
August 25, 2015
Overall rating -

I had to wait two weeks for service. When they came to put new parts in after service man left the washer started to do the same thing again. Call and was told service man would be back that day. It did not happen. I called and told that he would be back next day. That did not happen called again and was on phone for over 2hrs trying to get service back to my home was told it would be another 2 weeks I cannot believe the run around I received being transfer to different departments and people. I will think twice before I buy another appliance from Sears. There is more to this but don't have time to write everything that happened

Linda Corbett, WICHITA, KS

Worse service. Almost a month with broken washer!
August 25, 2015
Overall rating -

Had 3 no shows or calls in ONE week! Almost a month with a broken washer. Four technician and they still cannot fix it. I was accused of opening the packages for the parts ordered. I reminded the tech that 4 other techs have been to my house and they all have ordered parts. WORSE SERVICE EVER. I Don't wish this on anyone.

Not a happy customer, MAGNOLIA, DE

Lousy Service
August 25, 2015
Overall rating -

Imagine... from May to August Service... 1 no show 2nd ..showed up without parts 3rd a grumpy technician showe,d left all parts with a word...

EFREN C, UNION CITY, CA

Average Rating: 4.3/5 (140973 reviews)

Showing 140441 - 140450 of 140,971 reviews

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