Microwave repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 2546 Reviews
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We’ve been waiting since Jan 15 to repair our microwave and it’s March 4 now and we’re still waiting, isn’t that terrible ?Dear FRANCISCO, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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He was friendly, professional, and efficien!,Hi Angela, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Sears repair always better expertise and success compared to all other appliance repair competitors, and I've seen a lot of them hired by my home warranty firm.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Truck problems made him a day and a half late. Get him a new vehicle. He said he hasn't had a new truck in 10 years.otherwise, the service was outstanding.HI ROBERT ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I was very disappointed in the delay between requesting service and receiving the requested service(19 days). This was a definite inconvenience but tolerated. The technician notified me 3 minutes after my ending appointment window that he was on the way and was running late. No problem, at least he called. Upon arrival he was very courteous and thorough in completing the repair. Thank you very much!!!Dear Velma, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Regards, Samuel G Sears Members Services
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ProfessionalWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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He was courteous, explained what he was doing and cleaned up before leaving.Dear Jeanne, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I’m glad our issue is resolved. However, it would be best if the representative that is doing the repairs would actually take a little pride in their work. In this case the whole entire microwave which is stainless steel was totally covered in hands smudges, much is in fingerprints when he left. Why couldn’t he take pride in his work and wipe down his messes after his repair.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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This is a review for the microwave and the series of calls I've had to make to get my microwave fixed. The last Sears Technician was incredibly helpful, professional and knowledgeable. Microwave that we have covered by the Sears Master Protection Agreement is still not working, though. I just wish we would have had the current technician to begin with. One more visit to rectify tomorrow. After that, we will just have to see what the Sears process does for us, or to us. Will not engage in Sears Master Protection Agreement again. This in-home technician's communication was super. However, having been passed around to NO FEWER than 6 telephone support people with just the last attempt to get it fixed, the communication within the Sears process is horrible. From one support person to the next, I never knew if they were looking at the same information; but a few times it was quite obvious the internal communications was not at work. And after being on hold for extended period, the system hung up on me at least twice for the last attempt to report. Interestingly, the parts and service trips that have been made to get my microwave repaired is costing the Sears process probably double the price of a new one, no exaggeration.Dear G, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Great job!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!