LG Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

13.2K


Average Rating

4.7/5

Revised opinion
November 28, 2023
Overall rating

Kevin seemed great on the initial visit, but now that we need a simple piece of information to give to the manufacturer in order to make use of the warranty he won't respond to us. Very angry, to say the least. We've been without a fridge for almost a week Karen Cooper

Karen C,

Hilo, HI

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on 1701297565308

Fixed but not completed
November 27, 2023
Overall rating

Dishwasher was fixed but tech could not return dishwasher to its original position. Last tech who diagnosed the needed repair was able to do so without issue. But now the appliance sticks an inch out from the counter. Have had to request second tech to remedy a problem that should have been dealt with at time of repair. Frustrated and disappointed.

Brian C,

Silver Spring, MD

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1701124571176

Cleaning and Maintain service
November 05, 2023
Overall rating

My oven was serviced while my wife was home. The appliance was fixed and works as it should. I payed additionally for the " clean and maintain service " and after inspecting my oven once I returned home, it was apparent that the "clean and maintain service" was not conducted. It was evident that the door gasket, area around the burners and the clean / wipe down of the exterior appliance was never conducted. Additionally, the oven was not placed back into the original location where the child safety locks where, which insures the oven does not tip over. This is my first experience with Sears Home Services and I will not be using them in the future. I called and spoke to Sears the following morning where I was advised they will send someone out to correct the issue but I will be held responsible for any additional costs. Being that I paid for the service that was not completed, I suggested otherwise and the employee moved passed his statement and set a date and time which required I stay readily available from 8a to 5p. I am very disappointed as a customer pays a premium hourly wage and premium cost for parts through Sears to service home appliances and the customer should expect a service reflecting the price.

Ryan,

Geneva, IL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1699310104626

LG Dryer will not dry
October 17, 2023
Overall rating

This is his second visit Same old answer-tge vent is the issue or maybe the plug Nothing wrong with the dryer so he says.. It does not dry It dried for over a year and now it won't unless you use the manual setting The sensor side does not work We have replaced the vent and will replace the plug Not impressed

Raelene P,

Springdale, AR

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697664664950

Ice maker.
October 17, 2023
Overall rating

We had 2 techs work on the ice maker . They both said oh it will work now.we waited a hour still no ice .But they took are money !

Glenn K,

Fleetwood, PA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697578666948

Rude
October 14, 2023
Overall rating

Acted grouchy to have to come to my house. Glued to his phone and didn't even greet me when walking up to my house. Best Buy sent him to look at dents in my fridge. He immediately said it was user abuse and made me feel as though I wasted his time. I had previously spent over an hour on the phone with Best Buy trying to find out if my coverage would even cover this type of damage. I was honest up front and they said it would be covered but could have technician look at it. He had much different response. Not really sure what wear and tear is but Best Buy said this was a wear and tear claim. Vernon made sure to say how much it would take to fix and claimed that they would never get paid by Best Buy. This situation could have been handled to much differently by this technician.

Anonymous,

Hattiesburg, MS

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697318075967

LG icemaker repair
October 12, 2023
Overall rating

The technician did ok once we could get someone to show up. Had to reschedule 3 times before we could get some one to show up. Took almost 4 weeks from time problem reported until repair completed.

Larry B,

Campbellsvlle, KY

Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.

Sears Home Services on 1697146261763

Washer
October 11, 2023
Overall rating

It's still leaking The service tech just left and said the washer is good to go. I tried to use it and it started leaking again.

John A,

Capron, IL

Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697060479494

Repairs to washer dryer tower.
October 10, 2023
Overall rating

The guys were very friendly, however, they were very impatient. They did not wait to see if the Problem was actually fixed. As soon as my wife put clothes in the washer, it continued making lots of noise. This noise really drives my artistic son insane.

Michael B,

Sorrento, LA

Customer service response - Dear Michael thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696974029769

ice makernot working
October 05, 2023
Overall rating

technician arrives... put "gas" in freeze system and left. ice make still NOT working. Had to call for another service appointment

Janet R,

Staten Island, NY

Customer service response - Dear Janet thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696541493650