LG Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

13.2K


Average Rating

4.7/5

Stay away from this Home Service
January 28, 2025
Overall rating

Had a 2 year old refrigerator that had a fan going out and the earliest they would come to me was 2 weeks. Then after waiting 7 1/2 hours to hear from their tech he called and said he was going to cancel. Instead of moving me up to the front they reset it for another 3 weeks later. I had to go out and find someone to come out and replace the fan before the compressor died. Then I received a call from Daniel today to tell me he was heading to my house. I never verified nor accepted this reschedule and told Daniel this. This wasn't Daniel's fault unless he was the one who cancelled on me 3 weeks ago. This is Sear's fault.

Garry T,

Taylorsville, NC

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1738112086437

Nice guy but didn't fix issue
January 25, 2025
Overall rating

As soon as I put a load of laundry back into the washing machine, the same issue came back. Edward was nice and respectful but the issue was not fixed

Lindsay D,

Newtown, CT

Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.

Sears Home Services on 1738017115213

Terrible experience
January 24, 2025
Overall rating

Richard was rude, first canceled an appointment without showing up and marked it as complete, then when he did come today, he was impatient and rude when he discovered that a false drawer needed to be removed. When we pointed out that we could have done this before he showed up he became very defensive about how he is not able to know everything. My husband instructed him to leave because of the tone of the argument that was ensuing.

Amy C,

Bolton, MA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1737764858402

No help at all
January 23, 2025
Overall rating

Told us our dryer works if we only dry with one towel in the dryer. Said might be backed up lint. Asked who fixes that. He didn't know. Waste of time and money

Alan D,

Koloa, HI

Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1737672629146

Not pleased at all
January 21, 2025
Overall rating

The man who came to look at our dryer was not helpful at all. In fact, he made it seem like it was all our fault and was therefore our problem.. when asked how we could fix this, his response was basically "not my problem. You are on your own" We aren't asking for special treatment but we are 86 and 90 years old and could have used a more helpful answer Thank you Betty and Art Anderson

Betsy A,

Albuquerque, NM

Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1737498924290

Disappointed
January 13, 2025
Overall rating

After three appointments and three rescheduled appointments, our washer is now working. We have left over new parts that are shown on our receipt for the repair as installed. They were not. We have them here. The service tech also told us that since there is now rust inside the machine, that it will no longer be covered. Really? It leaked because of a part(s), not because of any anything we did.

Jean S,

Redondo Beach, CA

Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.

Sears Home Services on 1736893760863

Tired of Sears Home Services
January 11, 2025
Overall rating

My dryer is not completely drying clothes in the Normal cycle. Tech said there is no problem with the dryer because it is warming to proper temp.I asked him to check the Moisture Sensor but he refused and kept telling me there is nothing wrong. This is the second appt. Last week I waited all week and the tech was a NO SHOW. This week he tells me there is nothing wrong. I am tired of being treated like this. My dryer still doesn't dry the clothes.

Betty H,

Fair Oaks, CA

Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1736635950819

Woodruff refrigerator repair
January 10, 2025
Overall rating

Unfortunately the refrigerator has stopped running again about 2 hours after the tech completed his repair. Please schedule a return visit.

Donald W,

North Potomac, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1736558726506

Final price way more than quoted price.
January 10, 2025
Overall rating

Price for what he had to do was extremely expensive. I was quoted a much lower price when I called Not sure I will ever use this service again. Ben was fine. Very professional.

Jim C,

Rio Vista, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1736558234699

Never serviced my machine
January 08, 2025
Overall rating

I went down the street to get my baby milk when tech called. Told him I'd be right there he said okay and left.

Harold G,

Paso Robles, CA

Customer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.

Sears Home Services on 1736375632837