Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

41.1K


Average Rating

4.8/5

Work in dryer
February 05, 2025
Overall rating

Yes he was pleasant and when he tried the dryer it seemed to work but also seemed to run real hot for the minute he tried it with no clothes in there He left and I put my wet clothes in that were from the day before and it didn't run hot and also didn't completely dry the clothes after trying twice. This was the second time here to fix the same thing with the dryer. Today I tried again and washed some clothes and after trying to dry them twice, nothing got dry so the dryer is not fixed. I don't know if it was a faulty dryer temp thing he put in or it just blew because there is another problem. The dryer vent on the roof was checked again and emptied but not much was in there. I am really frustrated and so far spent a lot of money to fix it. I need it fixed and without paying another house call.

Susan E,

Crestview, FL
Tech Mark
February 03, 2025
Overall rating

Tech Mark was very helpful . THANKS My complaints. This was part of a First American Home Warranty call, yet Sears tries to make me pay for the parts and service call. That did not make me happy..

James J,

Cantonment, FL
Ice Machine
January 30, 2025
Overall rating

James is a very good technician. He's very professional, and took the time to explain different features of our icemaking machine. Thank you very much.

Mark A,

Las Vegas, NV
Labor cost
January 28, 2025
Overall rating

The labor cost way over priced and I will not be calling again and signing up for appliance insurance seems forced to lower your bill

Carol H,

Pittsburgh, PA
great service
January 28, 2025
Overall rating

Great technician.. Delivery on part was very slow, and took months. Quick, and friendly service though

Maragret D,

Honolulu, HI
Service was very good
January 26, 2025
Overall rating

Didn't show up til 5:30. Appointment was originally for 1:30. Sat at home all day waiting.

Diane S,

Las Vegas, NV
Got the job done! no issues with repair.1 hour 35 min.
January 23, 2025
Overall rating

Didnt have much to say. I had to ask him what all he repaired, as he had to take both doors off, etc.

Sharon W,

Folsom, CA
Disappointed in sears
January 16, 2025
Overall rating

Tech doesnt work on coin operated sears laundry machines, so wasted the service call fee

Robert H,

Santa Clara, CA
R. Maryland homeowner
January 14, 2025
Overall rating

Cornelius came and assessed the situation. He was able to raise the unit from the floor and insert a small device on the left front corner which was adequate to level the refrigerator. No cleaning was done but The refrigerator seems to be cooling and freezing properly

Rita Maryland,

Chicago, IL
Leads to learn basic manners..
January 07, 2025
Overall rating

No Good Morming or Greeting just walks straight in your house. Had a discrepancy about the warranty and service that should be rendered. A tad rude if I must say Call me 3026024266

Taynay C,

Wilmington, DE