GE Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

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Total reviews

21.2K

Average Rating

4.7/5

No one show up

September 22, 2023

Overall rating

I am very disappointed I waited all day and no one came. I have a brand new cook stove and I can't use it! What must I do to get my oven fixed? Please help me with this issue.

Tom N,

New Blaine, AR

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1695484873413

If you can't fix it replace it please

September 22, 2023

Overall rating

Hello this has been a nightmare. First of all Kyle was not the last person here. I had 4 different technicians here and the problem is still the same ( no heat to dry dishes). It has been over a month and boxes of parts were ordered and installed.

Tom K,

San Diego, CA

Sears Home Services on 1695484597127

Aggressive and Disrespectful

September 22, 2023

Overall rating

Sears service I was scheduled for Thursday, September 21. No one showed up and I was unable to get a hold of anybody using the Sears number on the website. Called my warranty company and was asked to call back today. Was able to reschedule via the site for today. Received a text message and was home within 20 minutes of it. When arrived Raymond was leaving my driveway, we begged him to stop and come back. We've been without a fridge for now 3 weeks. There was a road rage incident in the neighborhood street where he cut us off and slammed in his breaks as we tried to talk to have him come back. My husband did get in front of his van and we got off to plead our case and have him come back. He laughed and stated we weren't home. Checking my ring camera he never even rang our doorbell and again was in our drive way when we arrived. I'm lucky my husband is not an aggressive man because Raymond got off his van and tried to fight him. I had to get between them to tell my husband it would not be worth it. Reported him to the "how's my driving" line as well. This all happened as school children were walking by after school. Very disappointed at his behavior and Sears for no showing to an appointment yesterday. He's lucky I didn't call the police on him!

Gabriella C,

Tucson, AZ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1695428141985

David not able to fix anything

September 22, 2023

Overall rating

I asked Sears to send someone to fix my icemaker. He steamed the frozen dispensary to clear it but couldn't fix it to make it dispense ice cubes. He didn't know what was wrong with the dishwasher or washing machine, and had no real ideas of what to do next. None of the appliances are working any differently now. I am out a couple hundred dollars and a couple hours of completely wasted time. Will not call Sears again.

Leslie W,

Redmond, WA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1695419129039

Refused Service

September 22, 2023

Overall rating

This may be more of a Sears procedural thing then a technician thing, but this is the third time we've had a technician out over the past three weeks to fix an issue with a year old washing machine. We have stackables and made that clear from the beginning, but today was told "we're not an installer, we repair equipment. We can't move your stackable to access the needed repair." This is after we stayed home for an appt where we received a text the tech was on their way, but no one showed up. We are beyond frustrated!

Kevin B,

Wendell, NC

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695418914199

Tech. Wouldn't installed new pump

September 21, 2023

Overall rating

My washer machine stopped removing/pumping out water from my washer. I called AHS on 8/30 to schedule repairs. A Tech. called me to determine the problem over the phone by entering codes. The problem was the pump and ordered a new pump sent to my home, but it could not be installed until the 9/21. AHS sent Sears and they found the filter was clogged and the drain hose was inserted too deep in the drain. They reposition the hose and cleaned the filter and said that was the issue and didn'tneed the new pump installed. SEARS did not install the new pump and took the new pump with them. They never ran a complete wash cycle. Once they left I washed a load and the clothes were still soaking wet. The Sears techs were lazy and dismission to take the time to replace the new pump that AHS had order. This is unexceptable. I waited 3 weeks for my washer to be fixed. Sears or whatever their new name, is a company I never want in my home again. So what are they doing with the new pump. I still have soggy wet clothes.

Yvonne M,

Blacklick, OH

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1695418834045

Washer still leaking

September 21, 2023

Overall rating

The problem wasn't fixed. My washer is still leaking alot of water. I need this taken care of asap! I was without a washer for 1.5 weeks. Finally the technician comes and the problem persists!

Gia O,

Rio Grande Cy, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695418808628

No tech came to my home today

September 21, 2023

Overall rating

Yup, had an appointment between eight and noon today, but no one has shown up.

Peggy Z,

Dinuba, CA

Sears Home Services on 1695341928728

A&E factory service

September 21, 2023

Overall rating

A&E came by and installed the new monitor and door switch for my clothes dryer. Dryer worked for 2 days then STOPPED WORKING AGAIN. this is the second time a part was replaced but stopped working within a month. Assurant, fix my dryer.

Elevterio C,

Vallejo, CA

Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.

Sears Home Services on 1695332916758

Took WAY TOO long to repair!!!

September 20, 2023

Overall rating

My experience with y'all was absolutely awful!!!! This was a 7 week long process to get my washer repaired! Not ever being able to talk to anyone is a horrible way to run a business! Between my husband and I we toon 5 days off of work!!! One of the times y'all No showed! Another was a wrong diagnosis of the issue! And the one that finally repaired was way too cocky and rude! I'm thankful it's repaired so I can be done!

Summer F,

Bryan, OH

Sears Home Services on 1695255349497