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Garage Door Opener Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (180 reviews)
maintenance
January 15, 2024
Overall rating

No show on January 12 this is the second time iam not happy with your service Dolly Gediking

Dolly G, Vancouver, WA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .

Sears Home Services on January 15, 2024

Rip off
December 19, 2023
Overall rating

I was expecting you were a garage door service that could fix a garage door not just to come out and try to diagnose the problem and not be able to fix it! Going to contact the Better Business Bureau on this one!

Reid Goyette, Yakima, WA

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on December 20, 2023

Maintenance
September 01, 2023
Overall rating

He didn't check the tension. The Chain. The garage door is now not opening when the button or the remote is pressed as it should

Angela W, Fairburn, GA

Customer service response - Hi Angela, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].

Sears Home Services on September 02, 2023

Did not see technician
August 01, 2023
Overall rating

First I'd like to comment that providing a nine hour window is not good business practice. I'm a single parent who works from home so being available an entire day to drop everything and meet with a technician is difficult. Secondly, I spoke with the technician around 11 o'clock and he indicated he would come at 12:15. I called at 1:30 as I still had not received a notification and he said he would be there within 30-45 minutes. I called again at 3 o'clock and indicated that I needed to leave the house at 4 PM for an appointment as he still had not arrived and could not guarantee what time he would be there. I ended up cancelling my appointment.

Allison H, Mentor, OH

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on August 02, 2023

Average Rating: 4.8/5 (180 reviews)

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