Freezer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Total Professional
Scott was timely and efficient. Found the concern on my appliance and provided a quote for repair.
Jared Y, Bellbrook, OH
Excellent rating
Gabriel was prompt, friendly and courteous. He clearly explained the source of the freezer noise and why no repair is needed at this time.
Barbara Taggart, Winthrop, WA
Excellent Service
Ibrahim was very professional and thorough. He checked things previous technicians didn't even touch. I actually requested his name and service number so that I could request him in the future. Hopefully that will work. He told me I would not be able to renew my current plan. I hope that is correct. I did sign up for the new plan.
Eric L, Elgin, IL
Great Customer Service
Mike provided outstanding customer service to me during my last service call. He is professional, very thorough and obviously cares about the service he provides. These are very rare qualities nowadays. He is truly an asset to your company.
Michael R, Murrieta, CA
James replaced part in freezer!!
James was on time, did his job well, and explained what he was doing. Very good Tech!!
Linda G, Mckeesport, PA
Review
Julian is a professional. On time, efficient, pleasant demeanor and he fixed the problem.
David B, Ellabell, GA
Brent was great, Sears overall sucks
After being home all day Monday bc the time frame was 8a-5p, I get notified at 3p that their system was down, so they couldn't come out. I was the last person on the schedule, so I should've been scheduled for first thing Tuesday imo. But that's not how Sears works. It was Friday before they could schedule me again, so our freezer was out an entire week before they got here. I called Sears bc it's a Kenmore product, and I trusted them. Not anymore. You don't treat loyal customers like that. I'll call someone local next time.
Nonnie, Keene, TX
Thank you
Very pleasant young man. Thank you for your service very clean neat and timely.
Diana S, Chicago, IL
annual maintenance
Maintenance good. Thank you. Thank you. Thank you. Thank you.
Dan G, Woodbury, MN
Agent Service Quality
Greg, the agent that did the final repair, was experienced, efficient, friendly. The problem is this was 3 months after the initial repair call. I didn't require the freezer for day to day usage. If this had been my refrigerator I would have had to buy a new one before it was finally repaired.
William M, Lonoke, AR
