Dryer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service person-bad message center
Jeff K was very courteous and messaged me before his arrival. He was very knowledgeable and thorough. My only complaint was with the inefficiency of Sears Servive's messaging system. On one single day I got 12 (twelve) messages from them with conflicting information about my upcoming appointment. Several even after Jeff has finished his service and left my home. Sorry, but you asked.
Carol G, Lincoln, NE
Horrible Service
I have been trying to get both my washer and dryer fixed for over 1 month. Sears constantly cancels my appointment with no reason and when I try to call back they never answer. Machine just says " You don't have any orders, good bye" and hangs up. I have been calling for 4 straight days and no one has yet answered. Terrible service, not sure what changed used to be easy to work with. Do Not use Sears, waste of money, they refuse repairs by cancelling and then pretending you never made appointment even though I have repair number and confirmation emails.
Calin N, Concord, CA
Dryer repair - lint screen and casing
It appears the repair was done correctly. I won't know for sure until after I use the dryer. The reason why I'm giving this service call three stars is the technician did not clean up after himself. There was dust all over the top of the dryer where he had placed the old parts on top of the dryer and dust all over the floor. I had to clean up behind him.
Stephanie C, Las Vega, NV
Sears Dryer Service
Sears Tech was terrific. He explained everything he was doing to repair my dryer and when he left the dryer was as good as new. Thank you, Juan.
Terry G, Miami, FL
Technician
Roberto was a good diagnostician but put me off when he didn't believe me about why my dryer was on air. When it didn't heat. I put the dryer on air in hopes of drying the clothes in the dryer. I don't know why it wouldn't heat, but it didn't heat before I put it on air. He told my house keeper, who spoke with him in Spanish, that the problem was that I the dryer was on air, indicating he didn't believe me. I could not always understand his English. His interpersonal skills were abrasive. He also complained that the previous technician hadn't diagnosed the problem correctly; that is between him and the previous technician, not me.
Eleanor K, New Orleans, LA
Quick service but
The service was completed in a decent amount of time but I wouldn't want him coming back. Instead of using our doorbell, like most people do and what we expect, he knocked so extremely loud. He knocked on our door as if he was trying to wake us up in the middle of the night with our house on fire. It woke up our sick child and she was so freaked out from how loud it was. Our doorbell lights up when you walk by the door, and he walked by two of them which both notified us he was there and yet he knocked so ridiculously loud. Honestly I can't imagine why he would've chose to do that. Also the tracker still showed he was a half hour away when he showed up so that's not accurate at all.
Emily B, Saint Joseph, MI
Motor install
Dryer works now after 2.5 months working on it Now the Dryer door doesn't stay closed when we are drying clothes We have to prop a chair in front of the dryer door
James M, Columbia City, IN
Dryer
I had a diagnostic on my dryer and washer. My washer I ordered a part and pre paid for that part and service. I just went to use my dryer and I noticed my dryer light was not reconnected. Also I don't think it's fair to charge me the huge price for the washer and then a diagnostic for the dryer when the same per was the one for both. Also I wasn't comfortable having a guy that today was his first day on his own. I sent him error code OE on text days prior and I have to wait until next Friday to get my washer fixed . Please make sure whoever comes they reconnect my dryer light since it was working before I had it serviced.
Gina P, Colorado Spgs, CO
Wasn't completely happy with Service
My dryer needed repaired and your repair Technician Jesus had to pull my dryer away from the wall to put parts on… Which I understand… But she did not connect the dryer vent back to the wall told me I had to do that. I paid to have it serviced and put back together … She also told me that my dryer vent has hair down inside so my filter won't fit in there OK well I can't get anything inside there either, so what am I paying a service person to come out and fix it for seriously … I'm not happy.
Debra C, League City, TX
dryer not turning off
Hercules did a great job dryer is working and my wife is so happy
Lou A, Upland, CA
