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1205 Fordham Dr Reviews
Read reviews from customers who used our services at 1205 Fordham Dr
Total reviews
184
Average Rating
4.2/5
I am not at the house, but my wife said to give him a zero because all the guy did was come in do whatever he did, and left some boxes and never said anything. Can we use our washer? I have no clue that being the case, I have to agree, zero.
Chip M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742734046696
Absolutely terrible. I believe the company only wants to fix certain problems and made no attempt to fix my HVAC heating unit. After making me wait 3 weeks before coming to check on the unit. I will never use Sears Appliance Repair again....
Dr. U,
Customer service response - We apologize for the trouble you've faced, Karen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735179109436
Your technician assigned never bother to show up. My schedule appointment was 3December/Tue between 8AM- 12PM noon, he never bother to call upon reaching the customer service,, I was told that they move again from 12 noon - 2:00 PM without letting me know. I call again to check the status I was notified that they move again with the different time 2:00PM to 5:00PM guaranteed and upon reaching out A&E/Sears Maintenance Service I was notified that it’s been cancelled and was told to call FAHW Customer care. Very very disappointing, I waited for a total of 8hours for nothing, I even took a day off for this and waisted the whole day for nothing no call/ no message no communication at all. Very very unsatisfactory practice won’t recommend your service at all.
Gary B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733287840747
Kristen W,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1730034409655
I had a bad experience with this company. The technical arrived at the appropriate time He looks behind the washer and said I can't do anything until you buy a new hose. If you don't want to vuy a hose I can come back after my shift and switchboard washer and dryer so hose can reach. He leaves and text me if he come back after his shift he wants $60.I told him I can't afford an extra $60 when I just paid $75 for service fee. He then ask me what else can I do. I told him he didn't need to come back. He then send electronic text with return date for next day. I called Choice Warranty to complain and ask for my money back since ge never did anything. I was the company that they work with that collect the money upfront, so basically I'm out of $75 and he did nothing. A whole week goes by and I receive a text that a technician will be coming by for the issue that I fixed and they sent the same technician. I told him I fixed the problem and he said okay good beans I'll close the ticket out. I will refuse this company in the future if I need future service for anything.
Shannise W,
Customer service response - We're really sorry to hear about your experience, Shannise. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723163005365
Clifton is very nice and professional; however, my washer still does not work after he installed the new part. The same issues are present, a leaking washer, it does not spin, and the machine shows an "SE" error message. I now have to request another service repair. Ver disappointed after having to pay to use laundromats for several weeks while awaiting this repair
Lisa S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771566478
Rating of zero due to several no shows, refusal of several service requests over the past 10 weeks. Yesterday's 4th visit with tech named Jovone, still left us with a broken central air system even after he installed a compressor and another tech 9 weeks ago installing a capacitor. Jovone left here with no air blowing at all this time around, and in a rush after cursing a racist comment to my husband and he left in a reckless manner at a high rate of speed in reverse out of our cul-de-sac. UPDATE as of 07/29/2024: We now have another appointment on September 3, 2024. They promise to finish the repair and we would be so thankful if they did to honor the Sears Master Protection Agreement we renewed as of 04/2023 and paid for 5 years which is to cover all repairs at no cost to us. We sincerely hope to not have to pursue a lawsuit for breach of contract. Sincerely, Mr. & Mrs. Glenn Campbell
Lourdes C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141250985
Several apps were no shows fianaly on the 5th sppt things went well. However, very poor customer service at the other 4 appt nothing was ever mention as far as why there were no shows. I will not recommend to anyone your services.
Jacqueline J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716346102944
They don’t keep appointments and misdiagnose what’s wrong
John H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707751163624
John H,
Customer service response - John, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1707183294068
