2001 S Military Highway Reviews

So I purchase a microwave from them for a good price. It is a returned product from the previous owner out of the box. We get it home and no brackets for mounting. So call the store tell me come pick some up. Now it is a distance away, so had to go the next day. Finally get the microwave in and running good for a day or two. Then hear a poof noise, see a little smoke and microwave is dead. Luckily it was still in there 30 day period and I got a full refund.

it took 3 months for this repair Multiple appointments were rescheduled due to part being not available. I understand that they dont want to replace but this much delay is bad and just poor customer service

I had no problem with your technician. He was courteous, quick and had the part on his truck. My complaint is the length of time it takes to get a service tech out to my home. After complaining to your scheduler that 2 1/2 weeks is not acceptable, I called your Resolution Hotline and explained my situation. Your rep was courteous and assured me you would do what you could to help me and I would hear from you within 24 hrs. by email. I HEARD NOTHING! It was as if I had never called. 2 1/2 weeks later I got your automated appt. reminder call and your tech came. Obviously, he was unaware of any of it. For the first time, I am very disappointed in your customer service. I have been buying your appliances for over 50 years, mainly because of your exceptional service. I always felt you would go the extra mile. It's disheartening realizing I really am just a number on your waiting list and your customer service isn't what I thought it was.

Okay, we went here to get my son and his fiance a Refridgerator. Large supply to look over. Only problem was they are all returns. Some you can see why with cracked bins with dents and dings. I don't mind all that for me personally, but not as a gift. They charge $89.99 for delivery and only on 3 days of the week. They should advertise that most of their stock is returns this way you don't waste time going there. Also we were there for about an hour and not one person came to ask if we needed help.

They were late..

They could not fix my refrigerator. Parts were no longer available. Now am in the process of getting a new refrigerator. Sears did give me a $1500 credit towards a new one since I purchased the Master Protection Agreement. We'll see how that turns out. I just made a selection of my new refrigerator today. Waiting for Sears response.

I stayed home all day and the service was scheduled from 8-5 and I was called at 6 first to say he wasn't coming then he realized he was 8 minutes away and came at 6:15-6:30. I would have liked to have a smaller window. He left after 7:15 and it was fixed to my knowledge but I had to wait 3 weeks for the part to arrive and to be rescheduled for the repair.

This review is related to my overall service experience. I uploaded photos and model information as requested and scheduled a service call. No one showed up for the original date, after I had closed my business to be available. I was dealing with an AI representative and could not get any information or reach a live person for status. I made a new appointment and the tech arrived. He did not have my photos or description of the issue. He was not familiar with my dishwasher model. He spent some time looking for information on the Samsung site and then gave me a quote for repairs that was equal to a new dishwasher. He indicated that most of the cost was for labor. He shared the part number and when I looked it up, it didn't match my part. This could have been shared from the beginning and I wouldn't be out of my time, loss of income, and a diagnostic fee. The tech was nice enough and helpful, but this was not service on any level. Edited: I looked up the problem on You Tube and fixed it in 5 minutes. So my bad, but also theirs.