2001 S Military Highway Reviews

This company should be ashamed of how it is operating. They deserve no stars and frankly their contract with a major corporation, LG, should be voided. I have already directly contacted LG corporate with my issues. My less than a year old LG washtower is throwing a vibration code. It was scheduled for warranty repairs with Sears/ A & E factory services. Original appointment 6/5 THEY contacted me and changed it to 6/3 8-5 service window. They send multiple text to confirm and also threaten you with a late cancellation fee. Then NO SHOW. I have to jump thru hoops with LG to get a contact number for the CALL CENTER to then have them tell me they can’t give me the number of the actual service team and that the technician “ took me off his own schedule “ I’m not sure about anyone else but last time I checked a tech can’t change his own work orders with no communication with his supervisor or the customer.AND IF THE TECHNICIAN DID HE WOULD BE DISCIPLINED OR FIRED. I was rescheduled to 6/11. I was willing to give them the benefit of the doubt. I get a text 6/8 moving me up to 6/10. Track tech with company supplied communication the morning off he had 3 stops ahead of me - at 1:30pm I was “the next stop” he was 20 mins from me in the next town over. AND AGAIN NO SHOW!!!!! And I have to reach out to the call center again!!! AND AGAIN THE SAME EXCUSE “ the technician removed you from his schedule” THIS IS ABSOLUTELY UNACCEPTABLE. And they told me that someone was going to call me and they did not. So I called LG corporate. How can you treat customers like this? No communication, no follow thru?!?!? Disgusting and disgraceful. You cost me 2 days of work with no excuse and the best part my issue isn’t even fixed. LG should terminate their contact with this company as it clearly doesn’t care at all about its reputation or customers. Attached is the customer portal that they supply you with, apparently for no reason as they and their technicians do as they please!!!! I am so angry, frustrated and disappointed! Update 6/12 Management sending the same canned response to a customer review about communicating on Facebook…I don’t have Facebook.Yet another demonstration of the lack of customer service. This can and should have been addressed thru the customer portal, the emails and texts or by phone (which you have all of the above) Your company sends multiple messages to me to not cancel or get charged a fee AND you also changed my appointment twice. I have already escalated this to the LG President liaison team and they let me in on a secret your customers should know. A&E home services and LG both fail to tell the client that the contractor has 30 days to fix their LG product. So apparently, appointments do not matter. Your appointment can be moved however many times in that 30 day window and LG doesn’t care and we know A&E services doesn’t care. They will not treat it as a “repair delay” until outside that window. I will be “escalating” this as far as I can. This seems like a way to get out of warranty covered repair. Wear the customer down to where they seek outside independent repairs because who can, for up to 30 days, take days off from work and wait around for a technician to no show? Or have a broken appliance for the same time period. That is not possible and I think both these company’s are completely aware of that fact. Again, it is unacceptable and based on all the reviews below mine customer input has not had any impact on your abysmal work product.

Made an appointment to have a technician look at my refrigerator and specifically stated that I would not be home until after 4pm. CS rep said that was fine even though the window was 1pm-5pm, and that he would add special instructions to come later. Technician then showed up at my house at 2pm and said he didn’t get any special instructions. Waste of my time. The technician I spoke to was at least decent and this wasn’t his fault anyways. He did say he would see if he could get back my way later though and then never called or answered his phone. Just find a local technician and don’t bother.

I have had repairs scheduled twice with this company and the same tech showed up outside of the scheduled time as if I don’t have a job and their customer service center is incompetent but they want to attempt to sell me your warranty!!!! Make it make sense? So I’ve wasted two work days dealing with them and they don’t see a problem with this.

Sears Appliance repair service is the worst service I have ever experienced. They do not return calls, they keep you on hold for 30 minutes, you can’t understand the customer service representative and they will disconnect you immediately after transferring you various departments. I’m over Sears. I don’t recommend using them at all

Technician did not replace all parts that were supposed to be replaced. Said it did not need it though we were shown the wear on the part needing replacement by the previous technician that diagnosed the problem. Also top of dryer was left loose/ not secured properly. Need to have another technician scheduled to complete work originally planned and secure loose top of dryer. Had no communication about not replacing additional part until technician was walking out the door.

Since no one showed up either today or last week by the plan was billed both times this was not a good experience. Sears Master Protection said the tech had to come back out and rewrite the replacement order. I have been getting the run around since May of 2023 and it is now January of 2024 and I have still have two broken units and no one will tell me anything.

I paid $129 dollars for my washer to get fixed and nothing was done! It still rocks even though I (not the technician) added the shock absorbers. No diagnostics were done!

AC still not repaired