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2001 S Military Highway Reviews
Read reviews from customers who used our services at 2001 S Military Highway
Total reviews
289
Average Rating
3.9/5
Scheduled appointment was from 1-5pm a 430 got a call saying there were running behind but would be here by 630. I very specifically asked are you actually going to show up or just try and reschedule me and not show. Technician Travis said no ma’am I will for sure be there today. And guess what 8pm rolled around hadn’t heard another word. So I called and was told my appointment was rescheduled for a week later. I’ve used them before with zero issues but NEVER AGAIN!
Kelsey M,
Customer service response - Thank you for taking the time to bring this to our attention, Kelsey. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
Appointment 1 scheduled 8a-12p…by 6pm, after calling every hour after 12pm no one showed, no explanation, rescheduled. Appointment 2 scheduled 8a-12p… called every hour after 12pm, told tech would arrive in 20 minutes, 4pm received a call, the tech never came to work. Appointment 3 scheduled 8a-12p… tech shows at 9a, works on fridge and gets it running, bags tools and leaves without talking about the service. I inspect and have all the trash left behind, not cleaned up and extra screws. Extra screws!!? Pulled out the fridge and the back panel is bent up (pictures below). It is cheaper and less frustrating to buy a new fridge than use this service.
Darcy K,
Customer service response - Thank you for taking the time to bring this to our attention, Darcy . We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
The technician was wonderful. Sears, on the other hand, has made a terrible corporate decision to make repairs trademarked so only their technicians can do them and priced the repairs so exorbitantly that buying a new appliance is the only sensible decision. When I bought a top of the line Elite product I expected it to last more than 3 months beyond the warranty and I expected repairs to be an affordable decision to keep it running. This 27 year Kenmore loyal customer just trashed her last Kenmore product and will be buying another brand.
Jessica D,
Customer service response - Jessica , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
Scammers. My original review was deleted, too much to detail to write again. DON’T USE THEM!
David P,
Customer service response - Thank you, Dear David, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1671019200000
Contacted service number listed in owner's manual for replacement of broken glass on cooktop. Service technician stated he would have to perform a diagnostic before he could do any repairs. A working pair of eyes could clearly see that the glass was broken as I had reported. He did not have the part to make the repair and charged me $109 for the diagnosis and $50 for a service call. I paid a total of $159 and the glass is still broken. He did provide me with the part number. I found the part on-line and will replace it myself.
Jim R,
Customer service response - Thank you, Jim, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1671019200000
Technician was great, but until I can reach management about flaws in their service, anything I would like to say goes nowhere. Instead, it leads to frustration and having to resort to this forum.
Stephen M,
Customer service response - Thank you, Stephen, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1676376000000
tom S,
Customer service response - Thank you, Tom, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1676376000000
The technician was friendly, helpful, courteous, and knowledgeable. He was here promptly and worked efficiently. Very pleased with our service! Labor was pricey, but cheaper than buying a new one. Edited to add: problem was NOT resolved, no local number to contact. Soonest they could rebook a service call was 6 days out, and they are trying to re charge a service fee. I’ll be canceling the warranty they recommended.
Samantha M,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1689336000000
Sears email confirmation all stated that the technicians arrival would be communicated. This did not occur. I was unable to reach anyone in customer service or the technician as No contact information was provided. Customer service line is all automated and was not able to reach an associate.
powerful B,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692014400000
No repairs completed. Could never talk to a person
Ellroy R,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692014400000
