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8401 Gateway Blvd W Reviews
Read reviews from customers who used our services at 8401 Gateway Blvd W
Total reviews
676
Average Rating
4.3/5
JUAN P,
Customer service response - A big thank you, JUAN, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1705966787650
Reinaldo H,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1706000019985
Diagnostics great. Friendly.
gary A,
Customer service response - Thank you for taking the time to review our sears appliance repair. We appreciate your positive feedback regarding our diagnostics process and friendly service. We will continue to strive for excellence in providing the best service possible. Thank you again for your review.
Sears Home Services on 1707470089867
Rogelio is always awesome
lucas G,
Customer service response - We appreciate your positive feedback about Rogelio. Thank you for taking the time to leave a review.
Sears Home Services on 1705677946417
Mary M,
Customer service response - Thank you so much for the fantastic 5-star rating, Mary! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1705560630515
Dorothy O,
Customer service response - Thank you so much for the fantastic 5-star rating, Dorothy! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1705560805830
The service representative, Rogelio, was very helpful and thorough. We would recommend him to anyone and think he is so good that we would recommend that he get a raise.
Morris B,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your kind words about our service representative Rogelio, and we will definitely take your recommendation into consideration.
Sears Home Services on 1705567737119
Hugo G is very patient and calm plus he fixed the problem when we got the parts. He had a hard time removing the heating element in the freezer since the manufacturer had installed it backwards. Hugo was able to remove it and fix the fridge.
Delf M,
Customer service response - Thank you for leaving a review and sharing your experience with Sears Appliance Repair. We apologize for any inconvenience caused by the difficulty in removing the heating element due to its backward installation by the manufacturer. We appreciate your patience, and we're glad Hugo was able to successfully fix your fridge.
Sears Home Services on 1705479432210
Jesus (Jesse) was not able to fix our microwave due to its particular model, but he did not waste a moment in communicating to us exactly what the situation was and what he was going to do to help us. Before leaving our home, he called our insurance company to alert them of the situation. He let us know we should expect a follow up call from our insurance co who would reassign our work order to another company. He was professional, knowledgeable, and kind. We appreciate how clearly he communicated with us and with the insurance company. He represents your company well.
Katherine M,
Customer service response - Thank you for your detailed review. We apologize that Jesse was unable to fix your microwave due to its specific model, but we appreciate his professionalism, knowledge, and clear communication with you and your insurance company. We value your feedback and will continue to strive for excellence in our service. Thank you for choosing our company.
Sears Home Services on 1706291019136
Jenny G,
Customer service response - A big thank you, Jenny, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1705395658595
