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2011 N Roan St Reviews
Read reviews from customers who used our services at 2011 N Roan St
Total reviews
254
Average Rating
4.5/5
Very professional & courteous. Arrived when I wasn't home & waited for me. Very understanding. Even after I refused the repair because the dryer was old & not worth fixing, he was respectable & nice.
Donna L,
Customer service response - Thank you for your feedback, Donna! We're glad to hear our technician was professional, courteous, and understanding, even when you decided not to proceed with the repair.
Sears Home Services on 1776723030398
Very nice guy, explained everything. Was on time for ever visit.
Travis W,
Customer service response - Thank you for your feedback, Travis! We're glad to hear our technician was nice, punctual, and thorough in explaining everything.
Sears Home Services on 1775829732362
Once we got the correct color parts 👍🏻
Tammy H,
Customer service response - Thank you for your feedback, Tammy! We're glad to hear everything worked out with the correct color parts.
Sears Home Services on 1775252483800
Pat B,
Customer service response - Thank you for the amazing 5-star review, Pat! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775061498763
They tried to fix my dryer but it's still not drying the clothes all the way
Gregory M,
Customer service response - Thanks for the great rating, Gregory! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1774313349900
arthur L,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1774313388885
Tye ONLY reason I have 5 stars is because the service tech, Kenneth, was amazing...he wasted no time and ordered the part necessary...he installed it quickly and was gone...your customer service however was intensely horrible!.. You can't talk to a person . Only a very frustrating AI bot . Your text messages asked me to pick another date for Kenneth to return to install the part but gave me no way to set the date...I spent over 3 hours of my valuable time on the phone trying to arrange to get my stove fixed . This is unacceptable on every level...although sears techs are notoriously professional, Assurant who I purchased the service contract with was also terrible..talking to people overseas who I can't understand so a US based company can save $ is not acceptable....Sears service tech was very good but the customer experience was as bad as it could have been. The price of service below doesn't apply as I had a service contract.
Nature O,
Customer service response - Thank you for your feedback, Nature One. We're glad Kenneth provided excellent service, but we apologize for the frustrating experience with our customer service and scheduling process. Please contact us directly so we can address your concerns.
Sears Home Services on 1773275213873
Super super nice guy I am so happy. He deserves better than a five star. He got the job done quickly. I want to thank you Sears appliance for a very kind man that got the job done quickly and I'm very satisfied.
Donna E,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1772670429214
Jim did a great job! He explained the problem, and got the parts ordered. The scheduling was the problem! IT WAS CANCELED THREE WEEKS BECAUSE OF STAFFING ISSUES! NOT GOOD CUSTOMER SERVICE! BUT JIM DOD HIS JOB GREAT!
Kathy C,
Customer service response - Thank you for your feedback, Kathy! We're glad to hear Jim did a great job, but we apologize for the scheduling issues you experienced.
Sears Home Services on 1772419666200
Very respectful technician. He replaced the suspected faulty part. Unfortunately this fix failed to fix the issue.
eileen H,
Customer service response - Thank you for your feedback, Eileen! We're glad to hear the technician was respectful, but we apologize that the issue wasn't resolved. Please contact us directly so we can assist further.
Sears Home Services on 1771808042733
