1200 Coastal Grand Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lois B
Ben was very nice but even after having the ducts cleaned as he suggested, my dryer is still turning off.
Customer service response - Thank you for your feedback, Lois. We apologize for the ongoing issue and recommend contacting us directly so we can assist further.
Sears Home Services on November 18, 2024
Shari B
Suggest tech remove and discard broken, removed part of refrigerator that was replaced. Left in box new part cane in for us to discard.
Customer service response - Thank you so much for the 5-star rating, Shari! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 24, 2024
Marie W
The service technician Thomas did not come to my house today to service my freezer I called my warranty company and they reached out to Sears and you all are supposed to be calling me to set up a time this afternoon to come out I have not heard from Sears at all I'm very dissatisfied
Customer service response - We're really sorry to hear about your experience, Marie. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 21, 2024
Monica K
Thomas did a good job at replacing the refrigerator part. Although the part that was ordered was not the complete part needed, he secured a piece from his truck to complete the task. He was tasked to make an excess of repairs during the day requiring a cancelation and a need to reschedule.
Customer service response - We appreciate your understanding and patience regarding the rescheduling. Thank ne you for acknowledging Thomas's dedication to completing the repair despite the challenges.
Sears Home Services on July 15, 2024
K M
The technician was polite, professional and competent. He identified the problem with the refrigerator in minimal time. He had ordered two new parts and he promptly installed when they arrived. The only other feedback is one refrigerator part took a week to arrive and the 2nd part took 11 days. That was a little for my refrigerator to be out of service.
Customer service response - We're delighted to hear about your positive experience with our technician but apologize for the inconvenience caused by the parts' delivery times. Thank you for your feedback and understanding.
Sears Home Services on March 28, 2024
Willie K
Dan was waiting for me after calling when he would arrive. Dan asked me about some of the problems I was experiencing. He began his diagnosis and gave me a cost estimate to fix the problem. He was very professional and I enjoyed talking to him. Thank you Dan
Customer service response - We're delighted to read about your positive experience with Dan and his professionalism. Thank you for taking the time to share your feedback!
Sears Home Services on March 27, 2024
Michael W
Customer service response - Thank you for awarding us a solid 4-star rating, Michael! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on March 25, 2024
Alberta G
Diane P
This was the first time in five years that the technician was here on time. In the past years, I have waited several hours past the scheduled time for the technician to show up. So, for the first time in five years, I was happy with the service.
Vivian S
It was conducted in a professional manner. Parts ordered and installed within 14 days. It was done and I was a Happy person. Thank you.
