2011 Hoffmeyer Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lamias M
Prompt,courteous and knowledgeable.
Customer service response - Thank you for your positive feedback! We're thrilled to hear about your satisfactory experience with our service.
Sears Home Services on August 07, 2024
Margaret W
My Technician, Harvey installed the parts that were ordered for my Maytag Washer but my washer still is not working properly. He wrote recommendation to Lowes Extended Warranty contact that it was uneconomical to repair/ transmission not working properly. He was professional and courteous. I have filed a claim and waiting now on decision from Lowes Extended Warranty contact.
Customer service response - We're sorry to hear your Maytag Washer is still facing issues despite Harvey's professionalism and efforts. Thank you for your patience and for sharing your experience as we await the resolution from Lowes Extended Warranty.
Sears Home Services on August 04, 2024
L W
This is a review for Steve - my technician. He was awesome! I’d totally recommend him! He rocked
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 31, 2024
bangie B
He didn't give up with repair. He was persistent until he was finished. Unlike the first guy that came
Customer service response - Thank you for your feedback! We pride ourselves on our persistence and dedication, and we're glad that was reflected in your service experience.
Sears Home Services on July 15, 2024
Mitch H
Customer service response - A big thank you, Mitch, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 15, 2024
Paul T
Technician was fine . Just the agitation getting an appointment scheduled. May I have someone in management get in contact with me . The automated call center sucks ..
Customer service response - We apologize for the inconvenience caused by our scheduling process and automated system. A management team member will contact you promptly to address your concerns. Thank PROJECT
Sears Home Services on July 11, 2024
Julie M
I was so happy to get my mower fixed after waiting 2 MONTHS!!!!! I have never had any problems with the actual repairmen. My problem is with Sears and their lack of customer service and efficiency!!
Customer service response - We're thrilled to hear your mower is fixed but sincerely apologize for the wait and any inconvenience caused. Thank your for sharing your feedback; it's crucial for our improvement.
Sears Home Services on July 09, 2024
Sandra D
Customer service response - Thank you so much for the fantastic 5-star rating, Sandra! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 07, 2024
John M
Professional and knowledgeable. Every friendly. Thank you Kim it was my pleasure in meeting you.
Customer service response - Thank you for the kind words! We're thrilled to hear you had a positive experience with our team.
Sears Home Services on July 04, 2024
Brittany W
Customer service response - A big thank you, Brittany, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 05, 2024
