240-4 S West End Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
geraldine G
Wayne arrived during a thunderstorm. He was very knowledgeable and helpful and solved my problem.
Customer service response - Thank you for taking the time to share your positive experience, especially under such challenging weather conditions. We're delighted to hear Wayne was able to assist effectively.
Sears Home Services on July 17, 2024
Linda L
My experience with Wayen and Sears was very good. Sears is always good for my repairs.
Customer service response - We're thrilled to hear about your positive experience with Wayen and are proud to be your go-to for appliance repairs. Thank credit_card for choosing Sears and sharing your feedback!
Sears Home Services on July 17, 2024
Michael S
Polite, friendly and helpful, good guy glad we got to meet and resolve our problem, thank you
Customer service response - Thank you for your kind words! We're delighted we could help with your problem and appreciate you taking the time to leave a review.
Sears Home Services on June 20, 2024
Claudia H
Jesse is a great technician. Very capable, as well as polite and friendly.
Customer service response - Thank you for acknowledging Jesse's skills and professionalism. We're glad you had a positive experience with us!
Sears Home Services on June 13, 2024
Nicole J
The technician I dealt with was Fast, Efficient, and Friendly. He got the job done well and was respectful ofnmy home and my pets.
Customer service response - Thank you for your generous feedback! We're thrilled to hear about your positive experience with our technician and appreciate you taking the time to share it.
Sears Home Services on June 13, 2024
Jeanne S
Customer service response - Thank you so much for the fantastic 5-star rating, Jeanne! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 10, 2024
Adrienne W
Customer service response - A big thank you, Adrienne, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 23, 2024
Tara E
Brad showed up early. Major points awarded for that alone bc when you have a broke appliance it’s harrowing to sit and wait. He was able to diagnose the problem right away, give solid recommendations, and was a pleasure to speak with. I’d recommend him in particular, and will definitely call again should I need a repair!
Customer service response - We're thrilled to hear about your positive experience with Brad and appreciate your recommendation. Thank you for choosing us for your appliance repair needs!
Sears Home Services on March 20, 2024
Timothy G
Angel was extremely competent, friendly and very efficient. I couldn’t be happier.
Customer service response - Thank you for taking the time to leave your review. We are glad to hear that Angel provided competent, friendly, and efficient service, and that you are happy with the experience. We appreciate your feedback.
Sears Home Services on February 06, 2024
Michael B
Jessy was the only bright spot in your company. First we told that the tech would be there on Wednesday the January 24th both my wife and I stayed home to be here for the repair. Your company change our appointment with out confirming it would be ok. I tried to call the company and was not able to talk to a living person about it, only a machine with very little options. The only option was to change, cancel the appointment or update my info this was unacceptable. I'm not sure why the appointment was canceled, if it was because they didn't know if the parts were there, no one ever call to verify. The parts were delivered to my residence on Tuesday January 23. All in all you customer service was a 0 out of 1 to 10. I don't know why anyone like Jessie would work for such a inept company he deserves better.
Customer service response - Thank you for taking the time to leave your review. We sincerely apologize for the inconvenience you experienced with our customer service and appointment scheduling. We appreciate your feedback and will take it into consideration to improve our services in the future. Thank you for acknowledging Jessie's efforts, we value and appreciate his dedication.
Sears Home Services on January 25, 2024
