240-4 S West End Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael B
Jessy was the only bright spot in your company. First we told that the tech would be there on Wednesday the January 24th both my wife and I stayed home to be here for the repair. Your company change our appointment with out confirming it would be ok. I tried to call the company and was not able to talk to a living person about it, only a machine with very little options. The only option was to change, cancel the appointment or update my info this was unacceptable. I'm not sure why the appointment was canceled, if it was because they didn't know if the parts were there, no one ever call to verify. The parts were delivered to my residence on Tuesday January 23. All in all you customer service was a 0 out of 1 to 10. I don't know why anyone like Jessie would work for such a inept company he deserves better.
Customer service response - Thank you for taking the time to leave your review. We sincerely apologize for the inconvenience you experienced with our customer service and appointment scheduling. We appreciate your feedback and will take it into consideration to improve our services in the future. Thank you for acknowledging Jessie's efforts, we value and appreciate his dedication.
Sears Home Services on January 25, 2024
Joe W
Customer service response - A big thank you, Joe, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 19, 2024
Midge W
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 26, 2024
Ann H
Karen B
She's the Best
Customer service response - Thank you for your kind words about Sears Appliance Repair. We appreciate your feedback and are glad to hear that you had a positive experience with our business.
Sears Home Services on February 06, 2024
Mary B
Couldn’t of had a nicer guy fix our washer. Was great and fixed in no time.
Linda L
My experience is great with you. I have used you for many years. You are the best.
Mama H
Brandy B
Jayant P