2300 E Lincoln Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Helen J
Very tired of this company since may 11 come every Saturday and don't fix it nothing DONT BUT THE WARRANTY OF THIS COMPANY IS TRASH COMPANY NOT GOOD
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 16, 2024
KALPESH P
4 times appointment change and still Tech not shows yet to repair my washer. Worst phone service no live person available only virtual dial 1 to 10 for options. Worst company to deal with.
Customer service response - Thank you for taking the time to bring this to our attention, KALPESH. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 25, 2024
Ashraf K
Very bad experience with the Sears services. First time, the appointment was canceled for no reason and without any prior notification, to our dismay. It had to be rescheduled after one week. Second time, the technician kept us waiting the entire day and arrived after 5:00 pm. But the technician couldn’t resolve the issue with the almost new GE range saying that the Assurant Protection plan didn’t cover the replacement of the glass cover that got cracked during cooking. It would cost us $1100/- which is almost twice the price of the range. Myself and my wife are upset and very disappointed with the Sears services. It’s not worth buying the protection plan.
