1533 Northeast F St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Betty
Bret was very cordial and friendly. Kept good communication.
Customer service response - Thank you for your review! We appreciate your feedback and we are glad to hear that Bret provided excellent customer service.
Sears Home Services on February 09, 2024
Heidi R
Thomas R
My technician never showed up and was very rude and unprofessional. I rescheduled for Thursday 5/22. Again with their ridiculous schedule and they still didn’t show up between 8 to 5pm. Didn’t even call me this time. I tried calling but they let their AI do all the talking and can’t get any answers from it. So I want my $50.00 back that I paid for this lousy customer service relationship. All I wanted is my gas stove to work properly again.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 18, 2025
April P
Was a frustrating experience he couldn’t find anything wrong and implied that I didn’t properly know how to work a washer. (Tho the codes and problems were listed in the history) He also left comments about the number of children I have and the fact that I live in a farm on my repair sheet as if that would be the problem with my washer. It felt very discriminating. He didn’t want to be here and it was obvious. I have never had such a bad visit with a service person before and I’ve been using Lowe’s warranty’s on my appliances for almost 12 years. I hope they find someone besides sears to service in the future. In the end I was told to basically do microscopic loads instead of what the manufacturer says and im still having the same problem!
Customer service response - We apologize for the trouble you've faced, April. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 25, 2024
Otis E
Not impressed at all. Had a technician come out around the 25th of June. He orders parts which were sent to me and they can’t come back until the 9th to install these parts. So I wait all day and get no phone call to let me know anything, and I’m not able to get anyone. Still here on the 11th waiting on a service that was paid for up front. These folks are a joke. It’s no wonder Sears has almost faded from existence. I’ll hire a Grants Pass tweeker before I call Sears again. Y’all suck. Straight up.
Customer service response - Thank you, Otis, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on July 12, 2024
Rickey O
This one is for the technician Donald. I filed for service repair on four appliances on December 21st 2024. Donald came out here numerous times and worked on a few of the appliances but only one at a time. By March I started asking him when he would work on the dishwasher. Donald stated that he was not here to work on the dishwasher only the dryer and he doesn't know when he'd be back. Come to find out Donald's schedules his appointments. After questioning him numerous times about when he would get to work on my dishwasher I got nothing and I'm not here for that. May 8th rolls around and Donald finally touches my dishwasher. He takes the control panel and today on August 12th 2024 I have a dishwasher with no control panel and Sears is still not told me when they are going to replace it. Donald wrote in a note that I was hostile but yet took into consideration that it took Donald 5 months to touch my dishwasher. No empathy for frustration level. No empathy at all and no communication skills. But yet he will Mark me down his hostile when I question him and so frustration that he does not know when he will be back to service the next appliance. is it hostility or super frustration over the fact that it took 5 months just to touch one appliance and yet it is August 12th and I still don't have the appliance repaired or replaced. On another note I do not think he fix my dryer correctly still. It sits on one minute for 10 15 20 minutes on a 20 minute time dry when it's already gone through the whole 20 minutes cycle. I have hesitated to put a review on Donald the technician but after hearing that I was hostile in his notes because of my questioning of him after 5 months of him not touching an appliance I need to put this review. Donald has poor communication skills and does not have any empathy for the customers. Apologies for the verboseness but I am super frustrated.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Mayda R
You are the worst company we ever dealt with! You have no customer service and no real person to talk to! You chat is all greyed out and only automated questions. The tech put a report and claim in to order a part and you never sent it in to first American warranty! it's been a month and no word on fixing my hood microwave! And now they trying to close the claim!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 24, 2024
Joey C
I know of no one named Bret. Our microwave has had no recent repair or checkup! What are you even talking about??? "John" not "Bret" called, and I invited him to stop by to pick up some parts which had been shipped to me. He did; that was it! I HATE working with Sears of late. Your electronic run-around is time consuming and inefficient and VERY frustrating! I will NOT be continuing in the future..
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
Lorene G
The water dispenser on our fridge is back to making a very loud noise and just a small trickle of water coming out. He said to just press it harder, which worked for a few hours, but it is back to making a loud noise even when pushed harder.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 21, 2024
J S
I can't even find the location of the sears. I wanted to get a part to fix my oven and THERE is NO STORE or business there.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 06, 2024