685A Highway 101 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Julienne B
Good help and thorough care. Explained in a way I understand.
Customer service response - Thank you for your positive feedback! We're delighted to hear our explanations made things clear for you.
Sears Home Services on June 20, 2024
Dale T
Customer service response - Thank you so much for the fantastic 5-star rating, Dale! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 05, 2024
J J
Customer service response - Thank you so much for the fantastic 5-star rating, We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on May 28, 2024
Megan M
Customer service response - A big thank you, Megan, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 29, 2024
James R
I live on Oregon’s central coast, not a lot of repair persons available. Went with Sears and they sent a guy from Eugene. Excellent customer service, repair work and tips! Thanks Donald! I will use them again if needed, and recommend the service.
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We're glad to hear that you had a positive experience with our technician, Donald. We appreciate your recommendation and look forward to assisting you again in the future if needed.
Sears Home Services on February 02, 2024
Paul O
Donald was on time and fixed issue. However, the issue is this ice maker. I've had 5 service calls for issues
Customer service response - We acknowledge that our technician, Donald, arrived on time and resolved the issue you were experiencing. We apologize for the inconvenience caused by the recurring problems with your ice maker and thank you for bringing it to our attention.
Sears Home Services on January 22, 2024
Michele P
Red D
My technician was excellent. He made sure to call me ahead of time and worked steadily on the issue until he figured out a fix. He's super respectful , honest, and very friendly. And he understood my angst at having been trying to get the issue fixed for 4 months.
Ana D
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on July 09, 2024
James S
Our dryer failed on 10/22/2023. We filed a claim for repair service on the following day and a repair visit was scheduled for 10/27. In the emails and text messages from Sears Home Services, I noticed that my appliance was misidentified as a two-in-one stacked unit, although I had listed the correct model number on the claim form. I tried to alert SHS to the error, but there is NO WAY to communicate with you. Whether I tried by phone or via the website, I was unable to reach a live agent. Both the phone number and the chat tools were bot-only, with just a limited number of menu options and no way to get a live agent. The first tech showed up promptly as scheduled, but didn't have the needed part, explaining that the stocking of parts on the trucks is determined by the office. So we had to wait SIX more days to get our dryer repaired. Both repair techs who came to the house were wonderful, but there are no nice words to describe the frustration caused by your organization.
