360 E Broad Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Brittany C
Fast and efficient in his knowledge and making sure we had all the information needed to diagnose our washer problem.
Customer service response - Thank you for your 5-star review, Brittany! We're glad to hear our service was fast, efficient, and informative in diagnosing your washer problem.
Sears Home Services on June 17, 2025
Larry B
Kurtis arrived on time, listened to my description of the sound the washer made before quitting, then hooked up a diagnostic tool to the machine and got started. Within 1.5 hours he had the repair finished and tested. I was happy with his work but hoped the bill had been lower.
Customer service response - Thank you for your 5-star review, Larry! We're glad to hear Kurtis was prompt and efficient, and we appreciate your feedback on the billing.
Sears Home Services on June 17, 2025
Tony S
Brandon F. was amazing. Diagnosed the issue, did not beat around the bush, or down play the situation. Great customer service.
Customer service response - Thank you for your 5-star review, Tony! We're glad to hear Brandon F. provided amazing service and clear communication.
Sears Home Services on June 17, 2025
Kirstie E
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 16, 2025
Phyllis B
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 16, 2025
Michelle H
Jason is fantastic! Professional, pleasant . Knowledgeable.
Customer service response - Thank you for your 5-star review, Michelle! We're glad to hear Jason was professional, pleasant, and knowledgeable.
Sears Home Services on June 16, 2025
Jane K
Our technician was timely, courteous and knowledgeable.
Customer service response - Thank you for your 5-star review, Jane! We're glad to hear our technician was timely, courteous, and knowledgeable.
Sears Home Services on June 16, 2025
Nick V
I’ve had a couple of service techs. Kurt and Brandon and both were good. Regretfully they could not fix my washer issue and it is junk. 10 year old Samsung…
Customer service response - Thank you for your 5-star review, Nick! We're glad to hear Kurt and Brandon provided good service, and we appreciate your understanding regarding the washer issue.
Sears Home Services on June 15, 2025
ramesh T
Very informative, timely updates and great job completed.
Customer service response - Thank you for your 5-star review, Ramesh! We're glad to hear our service was informative, timely, and well-executed.
Sears Home Services on June 15, 2025
Sheila W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on June 15, 2025
