4480 Indian Ripple Rd Reviews

Guy was nice and helpful. Only downside was my appointment window was 8am-12pm and he didn't come until 11:30am.

Once the technician finally showed up (after "automated" rescheduling 4 times!), he was friendly and seemed knowledgeable. Unfortunately, the parts he needed were not available (not just backordered - really not available!) so he couldn't repair the appliance. And I had to pay $129 for that 4-times rescheduled no help visit.

Very disappointed that the scheduled appointment was over 3 hours late so there was not enough time to perform the maintenance, tune-up service (oil change etc.), which will cost me over $100 more to reschedule. As well, there were issues with the scheduling software, specifically, when trying to confirm the appointment and no space to communicate the type of service needed. That said, Steve was positive and took the time to fix the wheel.

(Translated by Google) They scheduled a visit to check our refrigerator, but at the last minute they canceled the appointment. They told us to reschedule, but we did for Thursday. Now they've canceled it again. Your company's lack of seriousness and commitment speaks volumes. I don't recommend them; the products in the refrigerator were damaged. (Original) Programaron una visita para revisar nuestro refrigerador, a último momento cancelaron la cita, dijeron que la programaramos de nuevo y lo hicimos para el Jueves, ahora la volvieron a cancelar. Falta de seriedad y compromiso de su empresa dicen mucho. No los recomiendo , los productos de la nevera se dañaron.

The service people were fine. I had 3 appointments scheduled for 3-10. Got a call at 7pm that night no one was coming. Rescheduled for 3-21 but they ended up scheduling for 3 different days without checking with me. I will now have been tied up for 3 days for something that should have been done in 1 day. Not very customer friendly.

This place is an absolute joke. Want to spend your whole day waiting just for no one to show up. Then look no further. Keep in mind this is three weeks after our into Al appointment was scheduled. No way to communicate with the local company at all to see if they even plan on coming. Customer service is atrocious. Very disrespectful of your time.

Very responsive to scheduling diagnostics and repairs. Not responsive after that. Had a tech come out on 12/10/24 to diagnose a broken refrigerator and gave me an estimate for repair. He said I needed to pay half to schedule an appointment for the repair, but that I could cancel if I changed my mind and would be issued a refund. I made the payment, and scheduled an appointment for 12/30/24. Two days later decided to just get a replace the refrigerator can canceled the appoint. A refund never came. So I called on 12/30 because, apparently, I had to request the refund. It has now been 2 months since then and still no refund and zero communication. I have called several times and, each time, am told all they can do is email the billing department to get a status and I just have to wait. Today, I requested to talk to a manager. When transferred, no one answered. This is the first and last time I will use Sears Home Services. Absolutely terrible customer service. Edit 3/2/25: I have contacted Transformco via the email provided and will update with their response/resolution. Edit: 3/15/25: A rep from Transformco called me and left a message on 3/3 saying she had my refund and it would take a day or two. I just checked my credit card statement and saw that the refund posted on 3/4. So the company responded and acted quickly after either I posted this review or made a complaint with BBB (not sure which prompted the response), but it should not have gotten to this point. There needs to be better communication, both within the company and between the company and customers.

This has been the worst experience I’ve ever had with repairs. Our home warranty company set us up with sears home services to repair our refrigerator/freezer/ice maker. We have had to reschedule our appointment 3 times now because after waiting for 4.5 hours on the date of service for a repairman to come out (a window of 8am-5pm) we get a text saying our appointment is cancelled and we need to reschedule. I cannot get a human on the phone to speak to, only a virtual menu option. It is incredibly frustrating and I would give zero stars if I could.

Had an appointment scheduled last week that they canceled the day of saying they were no longer available. Rescheduled for today with a window from 1-5. I kept tracking the status and it would say arriving by 5:14, 6:45 etc.. In the end, nobody ever showed up or called. I was home all day waiting. Horrible service!

Would give zero stars but can’t. Was given a timeframe to be available from 1-5 pm. Never received a call from the service provider to confirm a time. Was sent a survey asking how my experience was. Call the number and they said that I wasn’t home and didn’t answer the phone. Website said they would arrive at 2:55 pm and I was home at that time. Never received a call from the provider. Now being told to go through the warranty company again to try and reschedule.