6000 Glenway Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Vada H
We are extremely happy with Scott’s knowledge and his whistle as you work attitude. We just wish he was our first experience. Took way too long to get our refrigerator repaired. Scott would have had it completed right away.
Customer service response - Thank you for your feedback, Vada! We're glad to hear Scott's expertise and positive attitude made a difference, and we appreciate your patience during the repair process.
Sears Home Services on June 09, 2025
Cassandra P
Came out through my home warranty to fix airconditioning. Did the job and quickly. Thanks!!
Customer service response - Thank you for your feedback, Cassandra! We're happy to hear our team was able to quickly fix your air conditioning through your home warranty.
Sears Home Services on June 03, 2025
Bradley J
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 18, 2025
Deborah
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 18, 2025
Karen B
Even tho our fridge has gone to the great cooler in the junk yard he did an awesome job.
Customer service response - Thank you for your feedback, Karen! We're glad to hear our technician did an awesome job, even under the circumstances.
Sears Home Services on May 12, 2025
Jaylah B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 01, 2025
Grills R
Darryal was our third technician to work with our refrigerator. In fact, he was the only one that went through and did a complete Diagnostic check of the whole refrigerator and found numerous problems that weren’t even identified by the prior technicians. Darryal Is an amazing technician and knew exactly what was going on with refrigerator order the parts and was able to go ahead and fix our fridge and freezer. Darryal’s Kind personality made him feel as if you were home and one of the family. For my next project I want Darryal! Awesomeness!!!
Customer service response - Thank you for your feedback! We're thrilled to hear that Darryal provided such thorough and personable service, resolving your refrigerator issues.
Sears Home Services on April 30, 2025
Donald R
I wish I had Darryal on the first visit for this project. Darrell evaluated the refrigerator and all the functions and was able to order the parts too fix our refrigerator and freezer. He does amazing work and his kind personality made him feel like family. Amazing! For my next job I want Darryal.
Customer service response - Thank you for your feedback, Donald! We're thrilled to hear that Darryal provided you with excellent service and made you feel like family.
Sears Home Services on April 30, 2025
Gary C
Technicians great, but overall Sears customer service system sucks. No way to reach a customer representative to confirm appontments or ask questions. No one showed up on first appointmet day and was not notified that no one would until the evening of the day well after that day's 7AM to 6PM apointment window. Rather than rate the technicians, Sears should be asking people to rate overall customer satisfaction with their repair service. If you did you would get negative stars. The problem is not with the technicians, but with the overall desgn and functioning of their customer serve system. Would never use Sear again if I could avoid it. Problem will probably resolve itself since with if service continues at this level of dis-service, Sears won't be in business much longer.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 27, 2025
Jill G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 23, 2025
