2727 Fairfield Commons Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
J.O. M
Our tech Rennie did a great job. However, the overall process was not handled well. Difficult to communicate needed parts and updates through the application. When Rennie came back second time the problem was fixed due to his trouble shooting during his first visit. Unfortunately, due to no fault of his own, he spent almost an hour filling out paperwork on his phone, that could have been completed after the job by someone else (not a tech). Instead it wasted an hour of time Rennie could have used assisting another customer. The five stars are for Rennie. I give your overall repair process one star.
Customer service response - Thank you for recognizing Rennie's efforts, J.O. We apologize for the challenges you faced with the repair process and appreciate your feedback as it helps us improve.
Sears Home Services on October 23, 2024
Marc S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 16, 2024
Stanley C
The service technician was on time. He performed the requested service with professionalism, courtesy, and respect; however, the original problem was not corrected.
Customer service response - Thank you for your 5-star review! We're thrilled to hear that our technician was punctual and provided professional, courteous, and respectful service.
Sears Home Services on October 13, 2024
Mary W
Renne was very good. He’s very professional.
Customer service response - Thank you for the 5-star review! We're delighted to hear that Chris provided efficient service and answered all your questions.
Sears Home Services on October 10, 2024
Shirley A
Rennie got my refrigerator up and running after a very long wait for parts. He kept me informed and cleaned up everything after he was done. He also returned a part that was not needed.
Customer service response - Thank you for your kind words, Shirley! We're thrilled to hear that Rennie provided excellent service and kept you informed throughout the process.
Sears Home Services on October 06, 2024
Jill S
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 06, 2024
ladonna C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 03, 2024
Denise L
Arrived as promised and fix the issue in a timely manner. Very polite and professional. Thank you.
Customer service response - Thank you for your kind words, Denise! We're delighted to hear that our team was punctual, polite, and professional in resolving your issue.
Sears Home Services on October 02, 2024
K S
Great repair service. Easy to schedule, on time, and reasonably priced. Thanks very much! Will use again.
Customer service response - Thank you for your wonderful review! We're delighted to hear you found our service easy to schedule, punctual, and reasonably priced. We look forward to serving you again!
Sears Home Services on October 01, 2024
dgl 1
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 24, 2024
