1601 Penfield Rd Unit 34 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert F
It took 4 visits, each 2 weeks apart, to complete this warranty. Technician on the final 2 calls was very good.
Customer service response - We apologize for the delay in your repair service and appreciate your patience during this time. Thank you for acknowledging the final two excellent service calls.
Sears Home Services on March 17, 2024
Tim F
I am quite disappointed with my recent washing machine service. The technicians arrived early and went right to work. They worked on the machine for about an hour, and installed a new part that had arrived in the mail. All that was fine. My problem is that I ran a load of laundry and the machine still leaks. Also, I had shimmed a foot of the washer to keep it from tipping, and the technicians removed the shim without resolving the tipping issue.
Customer service response - We apologize for the trouble you've faced, Tim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 16, 2024
Carol-Ann S
Tyler DID NOT install the door seal ordered by the previous tech (returned it to his stock) - and reprimanded us for following the manufacturer's (Electrolux) instructions for using Tide Pods, stating that they were the cause of the door and faceplate of the washer leaking, even though the door had still leaked when using regular liquid detergent. He DID NOT FIX ANYTHING and as of the cycle just completed WITHOUT ANY DETERGENT - both the door and faceplate STILL LEAK!!
Customer service response - We apologize for the trouble you've faced, Carol-Ann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 05, 2024
Joyoti C
They are absolutely impossible! Late to arrive, price is way too high for a simple fix.
Customer service response - We apologize for the trouble you've faced, Joyoti. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 29, 2025
Evelyn
My manual says you cannot adjust the time on my Maytag dryer for quick dry and he told me why did I believe that after he left I messaged Maytag and have the transcript from the maytay technician who says that you can only change the length of time in the timed mode. He has closed our claim because he said there was nothing wrong with our dryer. How's that man
Customer service response - We apologize for the trouble you've faced, Evelyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 07, 2024
Scoby B
Tyler was competent and efficient. As documented he was at my house for 45 minutes . However, at $325 for labor of this repair that ends up being Doctor's rate ($420/hr) for servicing a dryer, -2 simple part replacements! This is way too much. I won't use Sears again.
Customer service response - We apologize for the trouble you've faced, Scoby. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 29, 2024
Andrea M
We waited for weeks for a technician to come back out after the part to fix the ice maker arrived in just a few days. The technician showed up today and said we were all set……the ice maker still does not work. I can’t seem to get anyone to call me back.
Customer service response - We apologize for the trouble you've faced, Andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Kathy B
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 07, 2024
Ziba L
Unprepared, waste of money
Customer service response - We apologize for the trouble you've faced, Ziba. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 21, 2024
Nikki D
Can I give negative stars? Been without my ice maker for the better part of the year now. Have had to buy my ice through this very hot summer. They've been out 3 times and haven't fixed the problem. They ordered parts to be sent directly to my house and on the day of my appointment (which was an absolute waste of my day) I call to make sure they are still coming and they say we are still waiting for parts to be delivered. I say, I have all the parts. Shouldn't you know when the parts are delivered? So now, no one has been assigned to my appointment? Very unprofessional. How about now you can reimburse me for all the ice I've had to buy since April. And if you can't fix it give me a brand new fridge.
Customer service response - We apologize for the trouble you've faced, Nikki. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 18, 2024
