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1245 W Warm Springs Rd Reviews
Read reviews from customers who used our services at 1245 W Warm Springs Rd
Total reviews
161
Average Rating
4.6/5
Arrived on time.
George K,
Customer service response - Thank you for your feedback, George! We're happy to hear that our technician arrived on time.
Sears Home Services on 1760487786379
Very Professional and forth coming with information. Nice to work with and appreciate his service.
Michelle B,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1748307915267
Herb H,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1711607194840
Technician arrived when expected. Work was completed quickly.
William D,
Customer service response - Thank you for taking the time to leave a review about your experience with our appliance repair service. We appreciate your feedback and are glad to hear that our technician arrived on time and completed the work efficiently.
Sears Home Services on 1708081875696
The jury is still out on the success of the repair. The system has been running for 3hours with very little difference noted in cooling efficiency.
Jackson T,
Customer service response - We apologize for any concerns with your system's performance post-repair. Thank you for sharing your feedback; we'll be in touch to ensure your appliance is working as it should.
Sears Home Services on 1720150868013
This review gives 5 stars to the serviceman for professionalism and ability to complete the job 0 star to Sears Appliance for poor communication and repeated inaccurate email/text messages
Mayling L,
Customer service response - Thank **you** for recognizing the professionalism of our serviceman and we apologize for the inconvenience caused by our communication issues. Your feedback helps us improve.
Sears Home Services on 1717601300601
We have 2 A/C units .one upstairs and one downstairs. The upstairs A/C is not cooling I keep the thermostat on 78 . I was assigned Sears technician through my home warranty company . I put in the claim on Saturday and the tech Alex did not show up till Wednesday. But he didn’t do anything . He said that your house is big so he lower the thermostat to 72 . He also wanted to pay him first before he can see what the issue .So I paid him $75 . Waste of time and money . My A/C is not working at all now . I have call my home warranty again . I will not recommend this company.
Farah P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884174555
After 43 days of my initial Warranty request to fix my Fridge's (Ice Maker), the Sears Rep finally completed the task. This included ordering parts (twice), missed appointments, cancelled appointments, rescheduling appointments, multiple text alert messages (daily), multiple emails messages (daily) and then no shows for appointment. I lost several days pay by being home waiting from (8:00 AM to 5:00 PM) on "no show" Reps. Anyway... thanks for the Ice. H. Cooper, US ARMY Retired. Govt Contractor, IT Sec.
Harry I,
HVAC Preventive Maintenance appointment was scheduled for today at 1:00pm. The technician, Alex, arrived on time, but the concern is that they're supposed to inspect and run tests in order to diagnose any preventive maintenance issues. This service typically costs $129.99, I applied a Sears coupon, which brought it down to $89.00. Alex, the AC Tech, was fiddling on his cell phone when he discovered my backyard cameras, then he simply looked at the unit, did not apply anything(their device) to it nor did he the check freon. His recommendation was to replace a part that was just replaced last year. My question - other than looking at the AC unit without running a diagnostic test, how could he come to this conclusion? All that was really done was rinsing off the coils, which is something we already do. I could have saved an additional $89.00 and do it ourselves at this point. If I could have rated zero stars I would have, but it's not allowed 🚫
Frances B,
Customer service response - We apologize for the trouble you've faced, Frances. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777249920908
How can I rate if you never repaired anything
Frank L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772419793419
