1245 W Warm Springs Rd Reviews

Worse experience I've ever had with a service agreement. Juan has been to my house 3 times and submitted a request for a new water heater each time. He told me today I just have to wait and it may take 2 or 3 more weeks. That will be 1.5 months without hot water. Sear's AI system sucks!! Can never talk to a real person.

By far this is the worst experience dealing with Sears. I picked Sears because of name recognition. It took about a month to get the part for my oven. The part did not work and literally blew up while the technician was here. The technician had to close out the ticket and I have to start all over again as if this was a new repair. There is no live person to speak to when you call. I am forced to use Sears now because I paid the service fee. After this repair is finally completed, I will never use Sears again. No wonder you have a dying company.

Worst service ever tech waits to the last minute after waiting all day that he does not service manufactured homes. Then does not tell us he is not coming.

Service technician said he couldn’t go on the roof because of the weather- somewhat understandable. Went on to say I would have to call and reschedule an appointment with choice home warranty said they could not reschedule?? That to me was unbelievably disappointing and quite frankly unprofessional. I would never ever recommend Sears and absolutely would not consider them for any service. Terrible experience for me. Well you can begin with not leaving a young handicapped lady with no air?? How about if we were to start there? Your technician wanted to go home it’s obvious I can send you the ring driveway video if you wish ??

Microwave broke in Jan. 6 weeks later told no parts available for it. Paid for new micro. even though under exte ded warranty. TODAY Repairman came by to install but he could not mount new on wall only repair old one!!!!

My repair was quick and easy and the tech was fine, BUT I will never purchase any appliance from Sears again or use their service. I made my initial appointment on line and completed all of the information on the pre-appointment questionnaire, including my model number and serial number and a detailed description of the problem. The repairman arrived, confirmed the issue, and said he had to order a part. The visit was only about 5 minutes long. He told me I had to pay a deposit I received a phone call shortly thereafter to make a phone payment, which I did. The email receipt of the deposit and part order did not reflect my payment, so after great effort searching on the website I found an email address I could use to confirm that my deposit was applied to my account. The tech made an appointment for an agreed upon date to return and install the ordered part. I received an email confirming the date and the 4 hour window within the tech was to arrive. On the date in question, I waited all day. Repairman was a no show, no call. After a long navigation through an automated phone system, I was able to speak to a customer service representative to make my complaint about my no-show tech. I was denied my request for a discount or compensation for having to re-schedule my appointment.

They came and did nothing because they said they couldn't get in the roof tiles

Terrible customer service. Showed up for appointment one hour after scheduled time. Service not provided

This service tech is the rudest person in the tech field I have ever experienced. Only is condescending to the customer and then is rude when leaves. If you see this mans picture, reject it immediaty and as for someone with people skills as well as tech skills. I doubt they are any better than his terrible example of a human being. Poor, poor and poor. If there was a zero I would have put that!!!!