19554 Highway 314 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jose R
(Translated by Google) The repair was not done. I need to make a new appointment on a Tuesday, which is my break, please. (Original) no se realizo la reparacion necesito hacer nueva cita en un dia martes que es mi descanso, por favor.
Kristie B
The technician did not show up on the day of the appointment and did not try to call or contact me to let me know. When I finally got through the automated service to get an actual human on the line, the customer service rep acted annoyed and offered a time a week later for rescheduling. I asked for a contact number so I could at least call and confirm the appointment, she acted annoyed that I requested the information.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 13, 2024