6600 Menaul Blvd NE Ste 700 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (224 reviews)

Peter B

March 20, 2024

Ralph was terrific (even if the final news was not)

Source: Google

Customer service response - We're glad to hear you had a positive experience with Ralph, even though the outcome wasn't what you expected. Thank you for your feedback.

Sears Home Services on March 20, 2024

Terri B

March 20, 2024

Wonderful service attitude and technical aptitude! We will renew our contract and hope to have more service people like Willa (or Karen?).

Source: Google

Customer service response - Thank you for your kind words and for planning to renew your contract with us! We're glad that Willa (or Karen) provided you with excellent service and will ensure to keep up the good work.

Sears Home Services on March 20, 2024

Steven H

March 18, 2024
Source: Google

Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!

Sears Home Services on March 18, 2024

Hovey C

March 13, 2024

The cooling fan motor bearings in our oven wore out and needed replacing. Raphael from Sears Appliance Repair came to our house, assessed the situation, ordered the part, picked it up and came back and installed it in a very timely and professional manner. He had the special tools needed to move the oven easily out of its cabinet, and then he removed the worn out part and installed the new one. He checked it all out and it worked as good as new. He was a very pleasant person and an excellent technician who obviously knows what he is doing, and we are very pleased with his work and the Sears Appliance warranty.

Source: Google

Customer service response - We're thrilled to hear that Raphael provided excellent service and left you completely satisfied. Thank you for taking the time to share your positive experience.

Sears Home Services on March 13, 2024

Vernon J

March 13, 2024
Source: Google

Customer service response - Thank you so much for the fantastic 5-star rating, Vernon! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!

Sears Home Services on March 13, 2024

Deborah K

March 13, 2024
Source: Google

Customer service response - Thank you so much for the fantastic 5-star rating, Deborah! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!

Sears Home Services on March 13, 2024

Lucille L

March 12, 2024

He worked with us until we got the results we needed. And was kind.

Source: Google

Customer service response - I'm glad to hear that our technician helped you achieve the results you needed, and I appreciate your kind words. Thank you for taking the time to leave a review.

Sears Home Services on March 12, 2024

Lisa H

March 06, 2024

Robert showed up for the initial evaluation, ordered our parts and came back in a week and repaired my refrigerator. Efficient and friendly. Good worker.

Source: Google

Customer service response - Thank you for your positive review! We are glad to hear that Robert was efficient, friendly, and did a good job repairing your refrigerator. We appreciate your feedback!

Sears Home Services on March 06, 2024

Lillian C

February 25, 2024

Excellent service from Willa. Very pleased.

Source: Google

Customer service response - Thank you for your kind words! We are glad to hear that you were pleased with Willa's excellent service.

Sears Home Services on February 25, 2024

Robin B

January 25, 2024

Bob was professional, friendly and matter of fact. He did offer the extended warranty package but I declined. He’s a keeper.

Source: Google

Customer service response - Thank you for taking the time to review Sears Appliance Repair. We appreciate your kind words about Bob's professionalism and friendly demeanor, and we apologize for any inconvenience caused by declining the extended warranty package.

Sears Home Services on January 25, 2024

Average Rating: 4.4/5 (224 reviews)