495 PROSPECT AVE REPAIR REVIEWS
All reviews are from verified customers of Sears Home Services
Repair consult
Knowledgeable, explained our options well. Would recommend him to other customers
Paul S, West Orange, NJ
Diagnostic visit
Brett was informative and not pushy at all. He let me think about the major repair that I may have to do. He was on time and neat with his work.
Garrick M, West Orange, NJ
homeowner
Very Good work and very exlainatory. also was very polite.
Stephanie S, West Orange, NJ
Jennair double oven
Robert was very helpful and explained the issue and fix clearly. I would be happy to work with him again if I had another issue.
Jean L, West Orange, NJ
Very good
Very professional
Betsy C, West Orange, NJ
Ty
Excellent all around thank you very much Word minimum is not helpful
Estate E, West Orange, NJ
Rating
I need Sears,not Darrell ,to send me the detailed follow up to the visit so we can decide if we're repairing or buying new. Darrell is excellent. Sears,please get on top of your game
Joanne A, West Orange, NJ
Straight forward
The quintessential mechanic. He was very knowledgable about the appliance he was to repair among others. He knew exactly what he wanted to rule out and what the other problems could be. He did his best but the oven was beyond saving, as I suspected, and he didn't charge me for anything else. Even though it couldn't be saved, its good to know that and not waste more money.
Beatrice R, West Orange, NJ
Mediocre at best
Seems work needed and follow up was accomplished but tech was impolite, seemed bothered by simple questions, and overall impatient. Last tech was much more personable even through the problem wasn't fixed and I never got any invoice/receipt despite many follow ups. I don't think the invoice issue was the fault of tech, but unclear. So far not a great experience overall with Sears.
Estate E, West Orange, NJ
Waste of Time
Albert showed up in basketball shorts, t-shirt and flip flops. He did not open up anything, or inspect anything, and said he couldn't do any work before I replace the floor (that was damaged due to leaking air handler that I wanted him to repair). I got the impression that he was just finding reasons to avoid doing any work.
Travis F, West Orange, NJ
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 05, 2023
