24-34 Barbour Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jon
The tech was fine but it shouldn’t cost $100+ to get someone here. The amount of work he did was minimal You should have better customer service and not rape the people you service
Customer service response - We apologize for the pricing concerns, Jon. We're glad the technician was fine, and we appreciate your feedback on our service costs.
Sears Home Services on June 02, 2025
Sunny F
Appointment was set for 8AM to Noon...at 12, I called, all automated. no way to speak to a real human so, no idea when anyone will arrive...finally 1:30 the tech called me and said Sears set my window 1-5PM. Great tech and refrigerator service BUT, customer service is lacking. 🫤🫤🫤
Customer service response - We apologize for the confusion and inconvenience you experienced with scheduling. We are glad, though, to hear that the technical service met your expectations and we'll work to improve our customer service based on your feedback. Thank you for letting us know.
Sears Home Services on August 01, 2024
Emma P
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 07, 2025
Leeta J
He was very pleasant however the refrigerator is still broken. It now has lost the ability to keep items cold
Customer service response - We apologize for the trouble you've faced, Leeta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 05, 2024
Phil F
Technician partially fixed my issue, ordered a part to complete issue. It's been over two weeks since part was ordered. The service number he gave me was invalid. There is no option to speak with a human on tele number he gave me.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 22, 2025
LUIS B
He said they. Can not order LG parts but I called LG and they said Sears can order it.
Customer service response - We apologize for the trouble you've faced, LUIS. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 10, 2025
Karim B
Made me wait the whole day and did not call or show up :(
Customer service response - We apologize for the trouble you've faced, Karim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 02, 2025
David B
*** Updated *** SEARS responded to this review, only to provide the general 800 number that is AI only - no humans and it does not address my issue. They have no interest in resolving this issue. Do not use this service. Technician was very polite but did not do the job. Our GE refrigerator stopped getting cold, so we called for service. By the time Sears came (next appointment was a day later) the fridge started getting cold again. Technician claimed it was due to an aging compressor cooling fan motor and charged over $500. 40 days later, we had the same issue. Sears refused to come out again without a new payment as more than 30 days had elapsed. We called a different technician who showed us the motherboard and where the solder had burned through the board. He patched the board and everything is working find now. The original technician should have look at the board and seen the scorch mark. Sears overcharged for parts (they charged $112.87 for a part that GE sells for $71) , overcharges for labor, and only offs a 30 day warranty AND THEY MISDIAGNOSED THE PROBLEM IN THE FIRST PLACE.
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 01, 2025
John R
After the service, the dishwasher no longer properly cleans any dishes anymore
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 23, 2024
Toni T
Never ever use these people. I've had a leak in my mini split for over a year. They never bothered to find the leak and expected me to stay the entire summer without air conditioning until they could fit me in their schedule. They showed up in October to "service" the system without my knowledge and consent. I had to get an entire new system from another company in the summer so that I could have cool air. These idiots were not even aware that I have a new system now from another company because they refused to find the leak. Their service guy is unbelievably rude and condescending. So much for their warranty... I wish I could give them a NEGATIVE STAR
Customer service response - We apologize for the trouble you've faced, Toni. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 10, 2024
