200 Passaic Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rose D
The service was good the tech was very polite.
Customer service response - Thank you for acknowledging our technician's politeness and the quality of our service. We appreciate your feedback!
Sears Home Services on August 06, 2024
Genia M
To give Malcolm a score of 1000 would not be enough, he is professional, concerned, caring and more than that he "knows his craft" if he does the repair you know it's done right. On this service call I have to say I was deeply upset with Sears Service center, I paid the fee for the maintenance service for my Laundry center for the year when Malcolm diagnosed the problem he put in for the parts that were needed and when I received them he needed 4 pieces for the job they sent 1, so he had to put in another order for the additional parts, the following week I received the parts, and to my disgust, when the prompt stopped displaying that the technician was on his way I called the center which stated I had received the parts, so therefore without contacting me they canceled my repair appointment, my husband and I are upset, they then proceeded to give me another appointment, the 27th of the July, my journey began the beginning of July, on the 27th, these "so called workers" at this subscription center then chose to inform me, not by email, which is how I was getting my info from them, but by text, which for some reason I proceeded to check, that the tech, was overbooked and therefore would not be here until the 30th, trust my anger and disgust was at 100, I called the Subscription center and I went completely "off", the anger simply exploded. But Malcolm was sympathetic and through his encouraging words and his friendly personality and his expert repair service and professionalism I have my laundry done, if any other problems arise with my machine, all I can say send Malcolm, because ",I want it done right and I want it done by someone who truly does put the "paying customer first" "Thanks Malcolm "
Customer service response - We're genuinely sorry for the frustration caused by the service center's mishandling of your parts and appointments, but we're thrilled to hear how Malcolm positively impacted your experience with his expertise and dedication. Thank you for your patience and for sharing your appreciation for Malcolm's hard work.
Sears Home Services on August 01, 2024
Atiya R
Malcolm was professional and courteous. Repaired the dryer and cleaned the lint filter
Customer service response - Thank you for recognizing Malcolm's professionalism and the quality of his work. We're glad he could solve the issue with your dryer efficiently.
Sears Home Services on July 17, 2024
Diana G
He was so good excited.
Customer service response - We're thrilled to hear you had a great experience with our service! Thank you for taking the time to share your excitement.
Sears Home Services on June 30, 2024
Ronald M
Customer service response - Thank you so much for the fantastic 5-star rating, Ronald! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 30, 2024
Pamela H
Customer service response - Thank you so much for the fantastic 5-star rating, Pamela! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 27, 2024
James C
He did his job, I have to wait at least another day to get the results.
Customer service response - Thank you for your patience and for taking the time to share your experience. We're committed to ensuring the quality of our repair work and appreciate your understanding.
Sears Home Services on June 20, 2024
JOSE S
Customer service response - A big thank you, JOSE, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 19, 2024
Sheree S
…WONDERFUL…!!! …Nice…Curteous…!!! …Found The Problem…IMEDIATELY… …Gave Me A Discount…!!! All - In - All…⭐️⭐️⭐️⭐️⭐️
Customer service response - Thank you for your glowing review! It's our pleasure to provide excellent service and support.
Sears Home Services on June 13, 2024
Florence W
