2515 Horner Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donald R
l guess I can say great service on behalf of the technician. It took him about 30 minutes to diagnose the fault/issue. Everything thing else above the technician is horrible; it should not have taken from 30 June (initial call) until 17 Jul (when the technician finally arrived) to just tell me my compressor is bad. Also, I have a Master Protection Agreement (MPA) The question is , why did it take roughly 3 weeks to address a bad compressor? I could have told myself that. IPoint here is, don't advertise false information reference (MPAs) It is really sad.. I've been associated with the Sears Warranty program for over 12 years (Master Protection Agreement and Whole Home). At this point, I have to seriously consider moving to another Warranty company that could provide a little better service. A refrigerator is a major item within any home. Sears is just not what it use to be. Last thing, they need to get rid of the Artificial Intelligence (AI) to process repair request. The algorithm for their businesses is unsatisfactory. AI can only do only so much with a customer request for services. More to follow.. Donald
Customer service response - Thank you for your 5-star review, Donald! We're happy to hear you found our service professional and the technician awesome and informative.
Sears Home Services on June 03, 2025
Alice O
Showed up on time and proceeded excellent service. Washer was repaired.
Customer service response - Thank you for your 5-star review, Alice! We're happy to hear you received excellent service and that your washer was repaired.
Sears Home Services on May 26, 2025
Stephanie P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 20, 2025
John D
Phil did a fantastic job repairing our dishwasher!! He explained everything in detail and was very meticulous. Phil also provided us suggestions to make our dishwasher more efficiently. One of the best repairmen I’ve ever met. You are lucky to have him as an employee!!
Customer service response - Thank you for your 5-star review, John! We're happy to hear that Phil did a fantastic job and provided detailed explanations and helpful suggestions.
Sears Home Services on May 20, 2025
Rick L
Quickly diagnosed problem and made the repair quickly also. Washing machine performs like brand new!
Customer service response - Thank you for your 5-star review, Rick! We're happy to hear that your washing machine is performing like new after our quick diagnosis and repair.
Sears Home Services on May 19, 2025
April W
Mr Philip Y is a gentleman, and a talented appliance technician.Teaches as he works. This is the second time we’ve had Mr Philip Y come to repair an appliance. And we remained impressed by his knowledge and kindness. Thank you Mr Philip Y Best, April and Jim Willett Southern Pines NC
Customer service response - Thank you for your 5-star review, April and Jim! We're happy to hear that Mr. Philip Y impressed you with his knowledge, kindness, and teaching approach.
Sears Home Services on May 15, 2025
Kayla C
Super friendly and explained everything!
Customer service response - Thank you for your 5-star review, Kayla! We're happy to hear you found our service super friendly and informative.
Sears Home Services on May 15, 2025
Karen M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 07, 2025
Oma L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 07, 2025
Horde S
Great service tech
Customer service response - Thank you for your 5-star review! We're happy to hear you found our service tech great.
Sears Home Services on May 04, 2025