2515 Horner Blvd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (141 reviews)

Donald R

July 17, 2025

l guess I can say great service on behalf of the technician. It took him about 30 minutes to diagnose the fault/issue. Everything thing else above the technician is horrible; it should not have taken from 30 June (initial call) until 17 Jul (when the technician finally arrived) to just tell me my compressor is bad. Also, I have a Master Protection Agreement (MPA) The question is , why did it take roughly 3 weeks to address a bad compressor? I could have told myself that. IPoint here is, don't advertise false information reference (MPAs) It is really sad.. I've been associated with the Sears Warranty program for over 12 years (Master Protection Agreement and Whole Home). At this point, I have to seriously consider moving to another Warranty company that could provide a little better service. A refrigerator is a major item within any home. Sears is just not what it use to be. Last thing, they need to get rid of the Artificial Intelligence (AI) to process repair request. The algorithm for their businesses is unsatisfactory. AI can only do only so much with a customer request for services. More to follow.. Donald

Source: Google

Customer service response - Thank you for your 5-star review, Donald! We're happy to hear you found our service professional and the technician awesome and informative.

Sears Home Services on June 03, 2025

Alice O

May 27, 2025

Showed up on time and proceeded excellent service. Washer was repaired.

Source: Google

Customer service response - Thank you for your 5-star review, Alice! We're happy to hear you received excellent service and that your washer was repaired.

Sears Home Services on May 26, 2025

Stephanie P

May 20, 2025
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on May 20, 2025

John D

May 21, 2025

Phil did a fantastic job repairing our dishwasher!! He explained everything in detail and was very meticulous. Phil also provided us suggestions to make our dishwasher more efficiently. One of the best repairmen I’ve ever met. You are lucky to have him as an employee!!

Source: Google

Customer service response - Thank you for your 5-star review, John! We're happy to hear that Phil did a fantastic job and provided detailed explanations and helpful suggestions.

Sears Home Services on May 20, 2025

Rick L

May 20, 2025

Quickly diagnosed problem and made the repair quickly also. Washing machine performs like brand new!

Source: Google

Customer service response - Thank you for your 5-star review, Rick! We're happy to hear that your washing machine is performing like new after our quick diagnosis and repair.

Sears Home Services on May 19, 2025

April W

May 16, 2025

Mr Philip Y is a gentleman, and a talented appliance technician.Teaches as he works. This is the second time we’ve had Mr Philip Y come to repair an appliance. And we remained impressed by his knowledge and kindness. Thank you Mr Philip Y Best, April and Jim Willett Southern Pines NC

Source: Google

Customer service response - Thank you for your 5-star review, April and Jim! We're happy to hear that Mr. Philip Y impressed you with his knowledge, kindness, and teaching approach.

Sears Home Services on May 15, 2025

Kayla C

May 15, 2025

Super friendly and explained everything!

Source: Google

Customer service response - Thank you for your 5-star review, Kayla! We're happy to hear you found our service super friendly and informative.

Sears Home Services on May 15, 2025

Karen M

May 08, 2025
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on May 07, 2025

Oma L

May 08, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on May 07, 2025

Horde S

May 04, 2025

Great service tech

Source: Google

Customer service response - Thank you for your 5-star review! We're happy to hear you found our service tech great.

Sears Home Services on May 04, 2025

Average Rating: 4.6/5 (141 reviews)