344 Jacksonville Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lauren W
Thomas was The best technician, able to diagnose the issue quickly and effectively, and submitted the necessary claims immediately. He was great to be around, which is important for anyone in your home trying to repair your appliances, and was so knowledgeable. Sears needs to use him as the standard.
Customer service response - Thank you for your kind words and for recognizing Thomas's skill and professionalism. We're proud to have him set the standard for service at our business.
Sears Home Services on June 10, 2024
Darryl H
Customer service response - A big thank you, Darryl, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 10, 2024
Crystal G
Technician was friendly and courteous, did my repair quickly and efficiently. Thank you so much.
Customer service response - Thank you for your kind words and for recognizing our technician's effort. We're glad to have been of service.
Sears Home Services on June 03, 2024
Jeannie M
Customer service response - A big thank you, Jeannie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Sharon H
Michael was very good today. Very thorough and quick at getting diagnostic work done. He ordered the parts and will come back. We are very satisfied with his work
Customer service response - A big thank you, Sharon, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
Elizabeth N
Technician awesome. Doubling the cost of my maintenance agreement sucks
Customer service response - We're glad to hear that you were pleased with our technician's service, but we apologize for any inconvenience caused by the cost change in your maintenance agreement. Thank you for sharing your feedback.
Sears Home Services on March 25, 2024
Margaret D
The technician to fix my dryer was great, a 5 for sure.
Customer service response - We're thrilled to hear that our technician was able to assist with your dryer needs. Thank you for sharing your positive experience.
Sears Home Services on March 11, 2024
John S
Michael provided great service for our washer and dryer. WE did wait a long time for the arrival but the service made it worth it.
Customer service response - Thank you for your feedback. We apologize for the long wait time but we're glad to hear that Michael provided great service for your washer and dryer.
Sears Home Services on March 04, 2024
Catherine L
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 25, 2024
Catherine B
Customer service response - Thank you so much for the fantastic 5-star rating, Catherine! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 13, 2024
