16200 E US-24 Reviews
Showing most recent reviews from verified customers of Sears Home Services
John T
The repair technician showed up.in a timely manner. He was knowledgeable and transparent about the repair. Unfortunately my issue is common for the make and model of the appliance and recurs frequently. I know now what could happen and what my potential costs would be. Overall a very good experience.
Customer service response - Thank you for taking the time to leave a review. We're glad to hear that our technician provided timely and transparent service, and we appreciate your feedback on your experience with us.
Sears Home Services on September 30, 2024
Michelle F
Jason did a great job!
Customer service response - Thank you for taking the time to leave a review. We're delighted to hear that Jason provided you with excellent service!
Sears Home Services on September 24, 2024
Sheila S
The only reason I use Sears is because of Tom! He's very knowledgeable.
Customer service response - Thank you for taking the time to leave a review. We're delighted to hear that Tom's expertise keeps you coming back to Sears Appliance Repair!
Sears Home Services on August 25, 2024
Mike S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on August 18, 2024
Elpidio R
The technician is well experienced. The problem was minor. Only a detached hose was causing the vibration. The draining problem was just to set the spin on high because the default was on low causing some amount of water still on the clothes after the washer stops.
Customer service response - Thank you for sharing your positive experience with our technician, Elpidio. We're glad to hear that the issue was resolved efficiently and appreciate your feedback.
Sears Home Services on August 18, 2024
Olga H
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 15, 2024
Katelyn C
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 14, 2024
Linda W
Polite and efficient. Was prompt and quick. Best of all, the ice maker works.
Customer service response - Thank you for sharing your positive experience with our service! We're thrilled to hear your ice maker is working well.
Sears Home Services on August 13, 2024
Feneal K
The technician Jim was very professional, teeated our home with respect especially sonce it snowed. He was timely and got the job done right.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and we're glad to hear that our technician, Jim, provided you with professional and respectful service, especially given the weather conditions. We strive to always provide timely and effective appliance repairs.
Sears Home Services on January 23, 2024
Rachel R
The tech was great! However, the first appt was before Christmas. Ordered part got it two days later. Then I get sent a reschedule with no phone call as to why, and then you guys schedule me for January 11, so almost a month without a refrigerator during the holidays was absolutely ridiculous and unbelievable. I was so disappointed in Sears. I have never been treated this badly by Sears that is why I request Sears.
Customer service response - Thank you for taking the time to leave a review. We apologize for the inconvenience and frustration that scheduling issues may have caused during the holiday season. We appreciate your feedback and will work to improve our communication and scheduling processes in order to better serve our customers in the future.
Sears Home Services on February 08, 2024
