3001 White Bear Ave N Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (150 reviews)

Michelle L

July 01, 2024

Would not use sears home services again. Technician was obviously knowledgable, but they were unable to fix the problem. This may be do to it being a 9 year old oven, but was still charged $600+ for a part that they determined was not the issue. Had scheduled technician arrival date changed on day of by sears for 2 weeks later. Took another day off work and arrived at 730 pm with arrival window of 0800-1200. Obviously not the technicians fault, but poor scheduling and very inconvenient.

Source: Google

Customer service response - We apologize for the inconvenience and the experience you had with the scheduling and service. Your feedback is important to us, and we thank you for taking the time to share your thoughts.

Sears Home Services on June 30, 2024

eugenia M

November 06, 2024
Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on November 06, 2024

Kally B

June 21, 2024

I felt the sales person misrepresented the service I was receiving. Thought my whole dryer vents lines would be clean Not just the lint trap.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Kally. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on June 21, 2024

Michael W

December 21, 2023

First visit waited all day (8 am to 5 pm) and got call at 6 pm saying they are running behind and cannot make it the next day same thing, except they finally made it to our home at 6pm. So Not even close to being on time. Repair staff was professional and did a good job, but scheduling is a mess!!!

Source: Google

Debra T

July 07, 2025

Royce came on Monday and didn’t have enough time to fix the compressor so he’s scheduled a date to come back on Saturday. Royce didn’t get the job but another guy did and he couldn’t show up because he said he didn’t have any parts or the time to do it. Royce Specifically said to your AI that it was a compressor issue and he was coming back on Saturday. Why didn’t you give it to him?! Last last night, The top of the fridge went out so all of my food is spoiling. I want a refund on my $139 service fee since the job was not completed as it was supposed to be. I am very very disappointed in Sears.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on July 07, 2025

bonnie U

June 11, 2025

My scheduled appointment was from 8 am to noon. My technician was 3 hours late. I tried multiple times to contact Sears repair to get an update on technician status and was not able to connect with a person. They only use AI, which wasn't able to answer me. They sent a text with original time frame, I could cancel or reschedule. This was not helpful. The technician was nice once he arrived. I will not use this service in the future.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 10, 2025

Monica B

April 30, 2025

He didn’t do anything

Source: Google

Customer service response - We're really sorry to hear about your experience, Monica. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on April 30, 2025

Steve H

January 26, 2025

took down my phone number incorrectly. no-show for AM appointment, waited until late in the evening to notify me that the appointment was rescheduled for three days later. failed to arrive on time for the rescheduled appointment and then missed me while I was sitting at home waiting for them because they had the wrong phone number and didn't try any other means to reach me before leaving

Source: Google

Customer service response - We apologize for the trouble you've faced, Steve. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on January 26, 2025

Julian S

December 03, 2024

Received my text message that the tech was on the way at 7:40am, and the technician never arrived. No communication received. I reached out to customer service 3 times, and was unable to get any confirmation of the tech still coming, nor a local phone number to reach out to. Extremely disappointed in Sears Appliance Repair. 7 hours later and the technician still has not arrived, and no communication from Sears. Would NOT recommend their services.

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on December 03, 2024

Juan H

August 06, 2024

Need to have gas leak rechecked with gas meter. Tech did not check for gas leak with gas meter. Just lvisually ooked at regulator and said don't think it's leaking

Source: Google

Customer service response - We're really sorry to hear about your experience, Juan. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on August 06, 2024

Average Rating: 4.5/5 (150 reviews)