3131 E Michigan Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
David K
Technician was great, but it still didn’t solve the problem. Also AI is horrible and you can’t speak with live person. AI rescheduled me 4 times with no resolution
Customer service response - Thank you for your feedback, David. We're glad to hear the technician was great, but apologize for the scheduling issues and lack of resolution. Please contact us directly so we can assist you further.
Sears Home Services on July 20, 2025
Thomas V
The service technician did a great job. You need to eliminate the AI system. It does not replace human contact. I needed to find when the tech was coming because I had things to. I was told by AI that I had an appointment at 9:15 but the tech said he was told not to come before 10am. I am very frustrated was your appointment system. I will be happy to talk to a real person if there are any left. Thomas Vuchetich
Customer service response - Thank you for your feedback, Thomas. We're glad to hear the technician did a great job, but apologize for the frustration with the AI system and scheduling. Please contact us directly so we can assist you further.
Sears Home Services on July 20, 2025
Cheryl H
Richard was professional, knowledgeable, efficient. He expertly diagnosed and fixed the problems quickly. The solution was cost effective as well. I’m thoroughly satisfied!
Customer service response - Thank you for your positive review, Cheryl! We're glad to hear Richard provided professional and efficient service, and that you found the solution cost-effective.
Sears Home Services on July 16, 2025
Michael P
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 15, 2025
Linda T
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 15, 2025
B C
Helpful, on time, and professional.
Customer service response - Thank you for your positive review! We're glad to hear you found our service helpful, timely, and professional.
Sears Home Services on July 14, 2025
Charlie C
Fantastic job!
Customer service response - Thank you for your positive review, Charlie! We're glad to hear you were pleased with the job.
Sears Home Services on July 09, 2025
Alena H
Richard was very nice and explained what he had to do and took care of everything and cleaned up
Customer service response - Thank you for your positive review, Alena! We're glad to hear Richard was nice, thorough, and left everything clean.
Sears Home Services on July 07, 2025
Sheryl N
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 01, 2025
Margaret W
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 25, 2025
