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11170 Mall Circle Reviews
Read reviews from customers who used our services at 11170 Mall Circle
Total reviews
416
Average Rating
4.3/5
Last week the repair man was a no show. This week he came much later than originally predicted and although he was friendly and professional he doesn’t feel that what he did will fix my issue because he feels the person who came a month ago misdiagnosed my problem
Louane M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755044186107
I asked about repairing my mini fridge and he asked for a fee higher than its new price 🤣
Esoo E,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750118602341
My final technician was great but he was my 3rd technician…he had to come out twice so all together there were 3 techs 5 visits and a video conference…on top of that my appointments were scheduled for a 8 hour window and changed twice 30 mins before the end of the window…but my final technician got the appliance fixed
Anthony J,
Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747360973987
I asked him to turn off the clicking noise the refrigerator was making and he said it can’t be done but I know the past technician turned off the clicking noise and I was able to still get water from the refrigerator without the clicking noise. He was too in a rush because he said someone else was waiting for him.
Mary F,
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734496853698
Technician was extremely nice, but problem was not solved. Technician’s exercising of machine did not recreate the leak that was being experienced. After technician left, leak re-occurred with washing of 1st load.
Larry W,
Customer service response - Thank you for taking the time to bring this to our attention, Larry. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711427685772
I did not get all the parts to completely fix my washer.
Oliver H,
Customer service response - Thank you for taking the time to bring this to our attention, Oliver. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707321328889
Technician did not seem comfortable nor knowledgeable in diagnosing the problem. The dispenser cover wasn’t even removed to diagnose the actual problem. Overall, I was dissatisfied with his demeanor and lack of communication skills. We also expect Sears technicians to arrive in a company vehicle, not their personal car.
Karen H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1779755129882
The technician didn't complete his job and was very rude. It being a warranty repair it was easy for him to just pass the ticket to another contractor. We are still waiting to have the repair happen.
Joe H,
Customer service response - We're really sorry to hear about your experience, Joe. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779755290810
Very unprofessional and fixed nothing. he said it takes two weeks to replace thermostat.
rosalyne S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779755312771
DO NOT USE THIS SERVICE!!!!! They overcharged me and provided a number to call, which DOES NOT provide access to a live person, only recorded messages that lead to nowhere and AI. I am forced to file a claim with my bank to get my money back because of their lack of customer service! How this company still exists is beyond me.
Wiletta H,
Customer service response - We apologize for the trouble you've faced, Wiletta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779410096580
