11170 Mall Circle Reviews

Was waiting on the tech all morning with the site kept changing the arrivals time. Orginally they were supposed to be here between 8 to 12 but the site said that they would be here at 1131 to 1231 theb changed again to 205 to 241. Get a text at 1137 that they were on thier way with the web site saying there was one stop before me. They never knocked on the door or call my number and then i get a text at 1201 asking how my service was.I wasted my entire day waiting for them I will be making a complaint to my warranty service about this poor service. I was never even contacted by Sears to schedule the appointment they just gave a date and time and expected me to drop everything. I was able to drop everything and they still could not do what they are hired to do.

The appointment for the preventive maintenance on my dryer was fine, but the appliance techs kept pushing my other appointment back to fix my washer, which was what i really needed. Eventually, they came by and took a picture of my front door and claimed I wasn't home. They never knocked on the door or rang the doorbell. I was three feet away from the front door when the text came in. I wasted my entire day waiting for them when I could have had a competent tech in fixing my broken washer. I will never bother with Sears again.

I wish I could give sears a negative review had an appointment today and tech no showed called sears and the customer service said they couldn’t get out for two more weeks I was on the phone for over two hours the call center was oversees totally rude do not use this company horrible experience

This is a warranty claim and the Sears technician did not provide me with an electronic report / copy of the issue and nor of the recommendation he gave to the warranty company. He came inside turned off the fuse before he started the work and when he turned it back on the fuse box smoked and so did my unit, this is why I was looking for a copy of the report to capture the details. He seemed more concerned of who was going to pay him prior to the start of the work. The warranty company (Choice) claimed they are trying to reach the technician for clarity of photos taken, but they are unable to. I’ve also tried to reach the tech and Sears, but have been unsuccessful. The home is without an AC, and temperature has been 90+, please help me to resolve this (Sears).

Jamie is an excellent technician...very polite, very knowledgeable and personable....love working with him... Update: Had another problem with frig..called Sears..sent a tech out (was not Jamie) was told need a part ...they place part on order...well 3 weeks later part did not arrive...called sears..they couldn't tell me if the part was in transit, had the part been located or any "status" on where or when the part will arrive...all the while we were paying the monthly fee...well long story short...we canceled the service contract, in doing so they tried to charge me a cancelation fee on my credit card while I'm on the phone with them....that didn't work..I had canceled my card before I had called ....I heard about there tactics ....needless to say..I would consider other service providers before Sears! I would have given them no stars, but the app wouldn't let me...

Technician came out was unprofessional, combative rude and unwilling to communicate effectively about my issue. I was attempting to gain an understanding surrounding the cost of my service for the needed repair, but he lacked understanding and became rude. I politely asked him to leave as he was making an already stressful situation even more stressful due to water in my property. He submitted a ticket for payment and signed for me when he left. Illegally this is beyond wrong. He didn't even check my system before making accusations that it was condensation or low freon. Nor patient enough to listen to the previous history.

No feedback

The one and only thing I definitely don't like about Sears is your appointment time slot, I was informed that a service technician would be on-site between the hours of 7:00AM to 6:00PM, who in the hell makes appointment times for 11 hours for someone to wait for service. Just think if your family went to a restaurant for dinner and the wait time was 11 hours, would you eat there?

Requested replacement of rubber seal on front loading washer. Explained this to woman on phone. She puts ticket in for maintenance without clarifying, so a maintenance person is sent instead of a repairman, which apparently the maintenance person cannot perform this task. He lets me know he'll call work and get a repairman out. Instead I get notification for failure to show up for technician, I'm rescheduled for a week later, and then service is cancelled altogether. No other appliance person to call in the area. Do not recommend.