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11170 Mall Circle Reviews
Read reviews from customers who used our services at 11170 Mall Circle
Total reviews
416
Average Rating
4.3/5
I wouldn’t recommend sears.. the technician they sent(0604991) didn’t order my part for my stove.. closed out my request… I’m very disappointed with this company and the service they provide..
Kim H,
Customer service response - We apologize for the trouble you've faced, Kim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753832329993
After four cancel appointments Tech: came with a very simple answer WE DO NOT SERVICE THIS BRAND W O W.Decided to cancel my warranty.Think Twice there are better companies in the market,Learn lesson from me Still not Fixed
Farasat C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753747375474
I do not see 0 star to grade the work. The AC works for 5 minutes, he could have come back right away if you have any number, good customer service or a number to call a person; instead you make us handle everything with the machine. Very poor customer service ever...
Omaa M,
Customer service response - We apologize for the trouble you've faced, Omaa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753230473232
Absolutely the WORST. Never again.
Lashon B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752456332468
Took weeks to months to get the slightest repair done on my washer. Numerous texts, emails and calls but finally fixed today. Not the techs fault but the platform and service factor needs a major overhaul! Wrong parts were ordered, I was rescheduled time and time again without me even knowing
Julie B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1751418891957
Tina W,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1751252259337
Had an appointment scheduled two weeks out the day of the appointment used sears tracking process it said the tech arrived but I never saw him. Now I have to reschedule and I already have been waiting two weeks for this appointment. There is no way to contact the technician it’s all AI based. Terrible way to run a business. A day of work down the drain waiting on sears.
A C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751252015710
I Was Scheduled For A Service And The Tech Never Showed Up And At The End Of The Time Window I Got A Survey Text For A Service That Was Never Performed
K D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750982377815
They did not do anything but collect my deposit
Julie H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750982377898
This is the worse company to deal with regarding any AC issues. Their technicians were so rude and even cut the call on us. Their technicians diagnosis was wrong and the did not even have the patience to do a thorough check. There is no contact number for customer support so it’s difficult to reach anyone for complaints. This is the worse experience I have had with AC repairs
Chioma N,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750899023757
