11255 New Hampshire Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
ricardo G
Good place and great prices.
Customer service response - Ricardo g, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on December 14, 2021
Valerie D
The technicuan did not have to finish the job as the expenses were higher than buying a new fridge. Cost for compressor and 3 other parts for $1800. I declined his offer of buying a fridge on the spot and chose to wait until I spoke with my husband to buy another fridge (we use an old fridge in the meantime).
Customer service response - Thank you for taking the time to bring this to our attention, Valerie. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please message the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2022
Hka H
Is this Sears the one in white oak still Open? I think it’s closed from last year
Customer service response - Thank you,Dear Hka, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on December 14, 2022
Helene K
The back of the washer--a piece of insulation--was not reattached. Trying to get them to return to finish the job.
Mike Z
Your phone line is very frustrating. It is difficult to get to the right person. I was disconnected once after waiting 10 minutes. Also, I don't like being given a 9 hour window when the repairman will arrive. Please at least have the technician let us know that morning if it will be a morning or afternoon visit. Otherwise we could be waiting all day - up to 9 hours for them to arrive!!
Hamed C
Terrible customer service delivery, not very knowledgeable, and no safety culture.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 16, 2025
Allen B
The job was not fully completed. The stove was not returned to its original position. I have to complete your technician’s job.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 20, 2024
Uttam K
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on January 25, 2024
linda X
Wray H
Technician was polite and on time - BUT! he didn't handle the appliance with care. He didn't know how to put in the shelving - he was in a hurry and pushing and forcing the pieces. At one point he said - this can't be fixed. I let that hang in the air and then asked, "Well what do we do now?" Eventually he rigged a solution to raise the shelving but not fix the broken pin to hold the shelf. Then there was a second pin that was broken. He wanted to simply place the shelf on top of the bottom draw. disregarding the fact that this shelf was the holder for the top drawer - I had to show him the broken pin. He also held open the freezer door and then said the freezer wasn't freezing. But it was fine - the ice cubes had a frost on them not a glaze. He also didn't engage in a conversation he wanted to over talk me as I was trying to slow him down - especially as he was pushing in the shelving sideways and backwards. Sorry, but I don't think he knew what to do. Finally he ordered parts and came back the following week - but still I had to stand over him making sure he didn't cause any other problems. A lot of his problems seem to be lack of communication - it may be cultural - many Africans don't respect american black people and think little of us. That is how I felt. Use to have to deal with white people treating me this way - more and more it is Africans behaving this way. Cultural sensitivity class or pay Americans to do the job. Best ones are the techs from the Baltimore area. they know the products.
