1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donna T
When I finally got someone to come for the appointment everything was ok. It is very hard to get in contact with a real person and the system you have to use to communicate with them, I found to be difficult and time consuming. The thing you need to discuss or get handled is not one of the options and it just keeps going on and on. Whoever is designing the system handling incoming calls needs to deal with the general public to redo the design to create a system that works better and faster.
Customer service response - We apologize for the difficulties you experienced with our communication system and appreciate your feedback on making it more user-friendly. Thank you for bringing this to our attention.
Sears Home Services on July 11, 2024
Scott C
Excellent and Knowledgeable Professional!! Laser focused to resolve the issues and problems!! He can and does practically rebuild systems!! Explains and shows all his work!! Olimpiu Is a master TECH!! Excellent Gentleman too!! A++
Customer service response - We're thrilled to hear about your great experience with Olimpiu and appreciate your recognition of his expertise and professionalism. Thank you for your A++ review!
Sears Home Services on June 27, 2024
Maggie S
Customer service response - Thank you so much for the fantastic 5-star rating, Maggie! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 25, 2024
Sandy W
He was great
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience.
Sears Home Services on June 23, 2024
Korky O
Customer service response - A big thank you, Korky, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 20, 2024
Denise M
Repair was done very efficiently.
Customer service response - Thank you for acknowledging the efficiency of our repair service. We're glad we could meet your expectations!
Sears Home Services on June 20, 2024
James B
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 13, 2024
Constance R
The two technicians arrived on time, after sending an email and text. They carefully removed our stackable dryer off the washer and replaced the defective shocks with new shocks. Very efficient and courteous.
Customer service response - Thank you for highlighting the professionalism and efficiency of our technicians. We're glad to hear your appliance repair experience was positive!
Sears Home Services on June 11, 2024
Gloria P
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 03, 2024
Kim B
He was fast and it works great.
Customer service response - Thank you for highlighting our speedy service and the great results. We're glad everything is working well for you!
Sears Home Services on May 29, 2024
