2950 E Texas St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Patricia C
Unbelievably service. Very polite and knowledgeable. Took great care with his surroundings. Michael has now been here twice and I would recommend Sears service 100%.
Customer service response - Thank you for your wonderful review, Patricia! We're thrilled to hear that Michael provided polite and knowledgeable service, and we appreciate your recommendation.
Sears Home Services on November 06, 2024
Janis C
Our ice maker stopped working & we had saved the old ice maker. We put the old maker back in the freezer & it started working. When the technician came he would not replace the old ice maker with a new one. He said we have bad water. We have had this refrigerator freezer since 2019. I have a service agreement on it so I don’t understand why I couldn’t have a new ice maker to replace the old one. A new technician came today (Michael), he installed a new ice maker for us. That is all I wanted when I called to ask for one. Thank you Michael
Customer service response - We apologize for the trouble you've faced, Janis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 31, 2024
Melvin H
Great service easy to talk with and explain what was happening
Customer service response - Thank you for your 5-star review, Melvin! We're glad to hear you found our service easy to communicate with and informative.
Sears Home Services on October 27, 2024
Dianne S
Daniel was very thorough in finding the problem with my dishwasher and cleaning up behind itself which was a blessing the only problem I had was the fact that it said my window was from 8:00 to 12:00 and I didn't receive a phone call or a text saying that it would be 3:30 before his arrival
Customer service response - Thank you for your feedback, Dianne. We're glad to hear Daniel was thorough and considerate, and we apologize for the communication issue regarding the appointment time.
Sears Home Services on October 22, 2024
Charase R
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 01, 2024
Matt B
The technician was friendly and extremely knowledgeable. He was able to diagnose the problem within minutes, and had the problem resolved by half an hour’s time. If I encounter any issues with my appliances in the future, I know what number to call to get it fixed ASAP. Thank you for the fantastic service.
Customer service response - Thank you for sharing your positive experience with our technician! We're delighted to hear that he provided friendly and knowledgeable service, and we look forward to assisting you with any future appliance needs.
Sears Home Services on September 26, 2024
Daniel G
Darrell showed up on time and got right to work. He was friendly, professional and found the issue immediately. We were very impressed with his work ethic. Once he was finished, he cleaned up and was on his way. I appreciate the fact that he didn't waste time, informed me of what needed to be done and what he needed to do, kept to his work and was respectful in our home. I definitely recommend this company if you want a repair done quickly and correctly.
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 23, 2024
John D
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 12, 2024
Saxony G
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 25, 2024
Lady Z
Was kind, Clean and very thorough. Mr Michael came in and did his job with excellence! Understood the work he was doing and was able To fix one of the jobs immediately! The other one need parts but he knew exactly what they need.
Customer service response - Thank you for your wonderful review! We're delighted to hear that Mr. Michael provided excellent service and efficiently addressed your repair needs.
Sears Home Services on August 21, 2024
